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IBM Senior Network / VoiP Services Specialist in Wroclaw, Poland


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Currently, we are looking for a Senior Network/VoIP Specialist.

As a Senior VoIP Network Specialist, the candidate will be focused on maintaining, managing, (re)configuring, (re)designing, upgrading, and monitoring VoIP Platforms, oversee the access points, IP telephony, PBX, and other hardware set-ups, and set up a secure network of voice system by launching and enforcing global access control policies. It is crucial in this position to react fast to network anomalies and be able to troubleshoot and resolve issues across different technologies (switches, routers, firewalls, load balancers, etc.). It requires good knowledge and experience with different platforms (both hardware and software) and protocols, as well as the ability to troubleshoot communication in all layers of the OSI model. You will adapt customer requirements to the networking environment and also proactively address trouble spots, recommend configuration and design changes.

Main duties- depends on skills and experience level: managing network & VoIP infrastructure, troubleshooting and fault analysis, network diagnostics, providing technical expertise to internal/external parties and customers, designing infrastructure solutions, implementing changes on infrastructure, cooperating across teams and countries on projects, keeping the Infrastructure secure and up-to-date, monitoring services.

Additional benefits:

  • Workshops and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children

Required Technical and Professional Expertise

  • UCaaS and CCaaS Cloud Platform solution.

  • VoIP telephony and PBX (Avaya, Innovaphone).

  • Call Center solutions and related components (Avaya, SAP CC).

  • Avaya Aura communications platform.

  • Ability to read and create technical drafts and documentation in the matter.

  • Very good understanding of TCP/IP protocol stack operations.

  • Ability to troubleshoot network connectivity issues

Preferred Technical and Professional Expertise

  • Experience with Avaya, VoIP, PBX, DECT, and phone network solutions.

  • At least on of certificate: Cisco Certified Network Associate (CCNA) Voice, CCNP, CCIE, Avaya Certified Associate (ACA), Avaya Certified Expert (ACE), Avaya Certified Implementation Specialist (ACIS), Avaya Certified Solutions Architect (ACSA), Avaya Certified Solutions Specialist (ACSS), Avaya Certified Specialist (ACS).

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.