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Your Role and Responsibilities
Currently, we are looking for Security Services Manager.
Service as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables
Maintain and oversee relationships for MSS delivery organizations providing security support
Provide oversight and management for operational MSS security activities, processes and polices as required
Oversee device quality assurance processes and devices transitioning to steady state
Facilitate delivery for critical situations or sensitive projects
Track, report and resolve quality issues impacting the client
Coordinate root cause analysis for service delivery defects
Provide proactive analysis and recommendations for operational environment
Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary
Participate in operational cadence calls with stakeholders
Produce a Standard Operating Procedures Compilations
The above is a listing of typical activities and responsibilities of this role. The list above is not intended to be all inclusive and it is expected that there will be other activities and responsibilities taken on and accepted by this role based on client and project need.
Internal and external training and certifications
Upskilling programs, wide possibilities of skills' development
Private medical package (Medicover) and insurance package
Fresh fruits in the office
Cinema, ski, and mountain trips for IBMers
Holiday camps for children
Discounts for IBMers (for a wide range of services/products)
Social Fund benefits
Required Technical and Professional Expertise
Experience in crisis management
Supervisory or technical team lead experience
Security Technologies (SIEM, firewalls/routers, proxies, endpoint, privileged ID management)
Security best practices and regulations
Technical, business and strategic leadership
Excellent communication skills
Ability to work in a fast paced environment
Ability to interact with staff, peers and customers on a technical and professional level
Good troubleshooting and problem solving skills
Understanding of customer service related performance metrics
Preferred Technical and Professional Expertise
Experience in client facing role
Experience as Services Delivery Manager
Proven background, working on large, complex engagements
Any certificates related to this position, like CISM, ITIL, PMP
Any other foreign language is a strong plus
About Business UnitManaged Security Services is a pioneer and world leader in software and services that protect corporate and personal information from an ever-changing spectrum of online threats and misuse. MSS core operations are performed in Security Operations Centers (SOC) located in several locations around the Globe. SOC Poland is 2nd largest center covering globally all MSS operations.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.