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IBM Security Services Manager in Wroclaw, Poland


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Currently, we are looking for Security Services Manager.


  • Service as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables

  • Maintain and oversee relationships for MSS delivery organizations providing security support

  • Provide oversight and management for operational MSS security activities, processes and polices as required

  • Oversee device quality assurance processes and devices transitioning to steady state

  • Facilitate delivery for critical situations or sensitive projects

  • Track, report and resolve quality issues impacting the client

  • Coordinate root cause analysis for service delivery defects

  • Provide proactive analysis and recommendations for operational environment

  • Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary

  • Participate in operational cadence calls with stakeholders

  • Produce a Standard Operating Procedures Compilations

The above is a listing of typical activities and responsibilities of this role. The list above is not intended to be all inclusive and it is expected that there will be other activities and responsibilities taken on and accepted by this role based on client and project need.

Additional benefits:

  • Internal and external training and certifications

  • Upskilling programs, wide possibilities of skills' development

  • Multisport card

  • Private medical package (Medicover) and insurance package

  • Fresh fruits in the office

  • Cinema, ski, and mountain trips for IBMers

  • Holiday camps for children

  • Discounts for IBMers (for a wide range of services/products)

  • Social Fund benefits

Required Technical and Professional Expertise

  • Experience in crisis management

  • Supervisory or technical team lead experience

  • Security Technologies (SIEM, firewalls/routers, proxies, endpoint, privileged ID management)

  • Security best practices and regulations

  • Technical, business and strategic leadership

  • Project management

  • Excellent communication skills

  • Detail-oriented

  • Customer focused

  • People Management

  • Ability to work in a fast paced environment

  • Ability to interact with staff, peers and customers on a technical and professional level

  • Good troubleshooting and problem solving skills

  • Understanding of customer service related performance metrics

  • English: fluent

Preferred Technical and Professional Expertise

  • Experience in client facing role

  • Experience as Services Delivery Manager

  • Proven background, working on large, complex engagements

  • Any certificates related to this position, like CISM, ITIL, PMP

  • Any other foreign language is a strong plus

About Business UnitManaged Security Services is a pioneer and world leader in software and services that protect corporate and personal information from an ever-changing spectrum of online threats and misuse. MSS core operations are performed in Security Operations Centers (SOC) located in several locations around the Globe. SOC Poland is 2nd largest center covering globally all MSS operations.

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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

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