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IBM Security Services Manager in Wroclaw, Poland

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Currently, we are looking for Security Services Manager.

Responsibilities:

  • Service as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables

  • Maintain and oversee relationships for MSS delivery organizations providing security support

  • Provide oversight and management for operational MSS security activities, processes and polices as required

  • Oversee device quality assurance processes and devices transitioning to steady state

  • Facilitate delivery for critical situations or sensitive projects

  • Track, report and resolve quality issues impacting the client

  • Coordinate root cause analysis for service delivery defects

  • Provide proactive analysis and recommendations for operational environment

  • Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary

  • Participate in operational cadence calls with stakeholders

  • Produce a Standard Operating Procedures Compilations

The above is a listing of typical activities and responsibilities of this role. The list above is not intended to be all inclusive and it is expected that there will be other activities and responsibilities taken on and accepted by this role based on client and project need.

Additional benefits:

  • Internal and external training and certifications

  • Upskilling programs, wide possibilities of skills' development

  • Multisport card

  • Private medical package (Medicover) and insurance package

  • Fresh fruits in the office

  • Cinema, ski, and mountain trips for IBMers

  • Holiday camps for children

  • Discounts for IBMers (for a wide range of services/products)

  • Social Fund benefits

Required Technical and Professional Expertise

  • Experience in crisis management

  • Supervisory or technical team lead experience

  • Security Technologies (SIEM, firewalls/routers, proxies, endpoint, privileged ID management)

  • Security best practices and regulations

  • Technical, business and strategic leadership

  • Project management

  • Excellent communication skills

  • Detail-oriented

  • Customer focused

  • People Management

  • Ability to work in a fast paced environment

  • Ability to interact with staff, peers and customers on a technical and professional level

  • Good troubleshooting and problem solving skills

  • Understanding of customer service related performance metrics

  • English: fluent

Preferred Technical and Professional Expertise

  • Experience in client facing role

  • Experience as Services Delivery Manager

  • Proven background, working on large, complex engagements

  • Any certificates related to this position, like CISM, ITIL, PMP

  • Any other foreign language is a strong plus

About Business UnitManaged Security Services is a pioneer and world leader in software and services that protect corporate and personal information from an ever-changing spectrum of online threats and misuse. MSS core operations are performed in Security Operations Centers (SOC) located in several locations around the Globe. SOC Poland is 2nd largest center covering globally all MSS operations.

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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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