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IBM Security Device Analyst in Wroclaw, Poland


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Security Services division, is seeking highly motivated network/security technicians to join the IBM Global Security Operations Center (SOC), working from the Wroclaw's Client Innovation Center in Poland as a SOC Device Analyst, augmenting our 24/7/365 services.

The IBM SOC Device Analyst is an individual contributor responsible for ensuring the health and currency of security devices that compose the managed infrastructure of clients worldwide.

  • As a member of a team or working independently, the SOC Device Analyst performs an analytical and technical role in the monitoring and escalating security incidents, perform first investigation on incidents related to MSS Customers.

  • SOC Analyst deliver IT security solutions and communicates all of them to Clients. SOC Device Analysts perform assigned technical tasks including research, analysis, troubleshooting, recovery, and issue root cause analysis of managed security solutions.

  • SOC Device Analysts among other responsibilities, performs device health monitoring on security devices (QRadar, Firewalls, UTMs, Network and Host IPS/IDS etc) working with automated monitoring, alert solutions, and troubleshooting network and security issues.

  • Position will perform triage, diagnosis or device health issues, investigation of connectivity and outages incidents, analysis recurrent events and problem investigation. Develop and maintain departmental procedures, technical standards and guidelines, recommending improvements.

  • Work model: 12 hours per shift. 24/7 coverage.

Additional benefits:

  • Internal and external trainings and certifications

  • Upskilling programs, wide possibilities of skills' development

  • Multisport card

  • Private medical package (Medicover) and insurance package

  • Cinema, ski and mountain trips for IBMers

  • Holiday camps for children

  • Discounts for IBMers (for wide range of services/products)

  • Social Fund benefits

Required Technical and Professional Expertise

  • Fluent English (reading/writing/speaking)

  • Experience in Applying Network Troubleshooting Techniques

  • Experience in Linux systems administration

  • Basic experience with either Cisco ASA, Fortinet, Juniper, or Checkpoint Firewalls

  • Basic experience with multi-vendor Intrusion Detection/Prevention Systems(McAfee, IBM Proventia, IBM XGS, Cisco IPS/Firepower)

  • Basic experience with multi-vendor Endpoint Detection Response Platforms(Carbon Black, CrowdStrike, Microsoft Defender ATP, Cyberreason)

Preferred Technical and Professional Expertise

  • Bachelor's Degree or equivalent in Computer/Electrical Engineering, Computer Science or Network Management

  • One or more security industry/professional certifications or equivalent knowledge (CCNA Security, CompTIA Security+, Juniper JNCIS Sec, CCSA R77.30/R80, or similar industry-recognized certifications)

  • One or more network industry/professional certifications or equivalent knowledge (CompTIA N+, CCNA, Juniper Junos, or similar industry-recognized certifications)

  • Combined experience in network administration, server administration, information security

  • Advance experience in commercial technologies such as QRadar, Checkpoint, Trend Micro, McAfee, Juniper, Cisco, IBM Proventia, Symantec

  • Experience in BMC Remedy, ServiceNow


About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

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Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

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About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

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