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IBM Junior Delivery Manager with German [Online Recruitment] in WROCLAW, Poland

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Junior Delivery Manager with German is a role focused on the availability and quality of delivered IT services. It's a great opportunity for candidates who like challenges and the diverse scope of duties. Candidates should demonstrate analytical skills, proactive attitude and focus on results.

Main activities and responsibilities:

  • Swift and effective communication between client, technical & supporting teams and vendors

  • Availability management: tracking & reporting service delivery metrics

  • Coordinating service restoration in case of severity 1 incidents

  • Active participation in Incident/Problem/Change management

  • Participating in on-call duty

Employment benefits:

  • Language classes

  • Trainings and certifications

  • Opportunity to work in one of Europe's emerging markets (Poland)

  • Private medical package and insurance package

  • Multisport Card

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Summer camps for children

Required Technical and Professional Expertise

  • Very good written and spoken German

  • Experience in IT Services or customer service (at least 1 year)

  • Readiness to travel regularly to the client site (DE)

  • Willingness to learn

Preferred Technical and Professional Expertise

  • IT Education

  • ITIL Certificate

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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