We build phenomenal products that our customers rely on so it's important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it's our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.
Your Role and Responsibilities
Currently, we are looking for collaboration a SharePoint and IIS.
Maintain an end-to-end understanding of functional aspects of the application and associated business processes
Provide functional and/or technical direction/assistance for assigned applications
Monitor incoming service requests and incidents for assigned application(s)
Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
Work directly with users to identify and resolve issues adversely impacting business processes
Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
Identify solution alternatives to address issues raised throughout service request or incident lifecycle
Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in the area of responsibility along with regular audits to validate accuracy
Develop documentation and provide training to users as appropriate
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
Assist team members handling major incidents for assigned applications; identify the root cause and short or long term solutions
Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
Internal and external workshops and certifications
Upskilling programs, wide possibilities of skills' development
Private medical package (Medicover) and insurance package
Fresh fruits in the office
Cinema, ski, and mountain trips for IBMers
Holiday camps for children
Discounts for IBMers (for a wide range of services/products)
Social Fund benefits
Required Technical and Professional Expertise
Bachelor's Degree in Computer Science, MIS, and/or equivalent work experience in a related field
Experience with developing solutions utilizing web based collaborative systems (SharePoint)
Solutions with delivered application functionality (no custom code), enhancing base functionality through code (custom code)
Experience in the administration and management of a SharePoint environment and supporting business applications experience
Internet Information Server (IIS) and the basic operation of websites, Application Pools, IIS Administration, the IIS Metabase, Ports, SSL Certifications (security certificates and wildcard certificates)
Microsoft SQL Server
Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
Strong written and verbal communication skills with an aptitude for problem-solving
Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
Experience delivering solutions that align with business strategies
Experience troubleshooting complicated issues across multiple systems and driving to solutions
Preferred Technical and Professional Expertise
Sharepoint 2010, 2013, 2016 with knowledge of SharePoint online
ITIL v3 Foundations certified
Familiarity with Waterfall and Agile development methodologies
Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
Familiarity with data integration and data transformations solutions such as SQL Server Integration Services (SSIS)
Familiarity with reporting services or technologies such as SQL Server Reporting Services (SSRS)3-5 years of experience in application development or a programming language
About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.
Your Life @ IBMWhat matters to you when you're looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.