IBM Jobs

Job Information

IBM Customer Service Representative with Dutch [Online Recruitment] in Wroclaw, Poland

Introduction

Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems. If solving problems and helping others succeed excites you, let's talk!

Your Role and Responsibilities

The Customer Service department in Wrocław is a multicultural and multilingual environment where employees support major international clients with all IT requests in different languages in 24/7 service! Currently we are looking for Customer Service Representative with Dutch.

Job responsibilities:

  • Be available to receive any new calls at start of shift

  • Ensure consistent productivity and quality of service

  • Meet SLAs and individual KPIs, maintain customer satisfaction

  • Ensure that all tickets are logged and assigned according to the account's procedures

  • Handle any frontline technical queries and fix or log them appropriately accurately reflecting content of the call

  • Handle and assist second level teams with problem determination

  • Escalate queries when required to appropriate personnel

  • Minimize outbound call duration and quantity

  • Monitor ticket queues

  • Apply end to end ticket and call handling expectations of account

  • Escalate any issues as soon as they arise to the appropriate contact

  • Identify knowledge management gaps and drive closure

Employment benefits:

  • Opportunity to work in one of Europe's emerging markets (Poland),

  • Motivating multicultural environment gaining exposure to many areas of the business across the IBM Wroclaw Site

Additional Benefits:

  • Trainings and certifications

  • Private medical package and insurance package

  • Multisport Card

  • Working on international projects in multicultural teams

  • Good to be an IBMer discounts

  • Cinema & trips for IBMers

  • Language classes

  • Summer camps for children

Required Technical and Professional Expertise

  • Basic IT literacy and willingness to learn

  • High communication skills, customer attitude

  • Responsiveness and flexibility, Teamwork skills, High motivation, Learning skills

  • Only day shifts

Preferred Technical and Professional Expertise

-

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

DirectEmployers