IBM Jobs

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

IBM's Federal Customer Transformation Service Line seeks a ServiceNow Solution Architect with functional expertise and a passion for modernizing government experiences on the ServiceNow Platform. Our ideal candidate has excellent presentation skills, finds creative solutions leveraging the simplest tools, has proven experience with Human-Centered Design principles, follows Agile fundamentals, and has the ability to tactfully challenge the status quo when it comes to the Federal experience.

• The Software Development Manager will be responsible for leading teams of developers todesign, develop, and maintain START which is built on ServiceNow's products and platforms.* A strong knowledge base of the ServiceNow product and capabilities will be required.* A keen understanding of the market trends to keep up with new technologies andadvancements in ServiceNow's products.* Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.* Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.* Develop estimates, manage schedules and communication with partners for new features andreleases.* Develop training plans and approaches to increase the software engineering capabilities of yourteam.* Develop and maintain coding best practices as part of an integrated agile team (analysts,designers, developers, testers) to consistently build features and functionality that meet theneeds and priorities of the customer in a rapid and evolving environment.* Create code review standards for software engineers to identify defects (functional,performance, security, etc.) and suggest solutions and improvements.* Direct team in development of unit tests for regression and refactoring* Periodically diagnose and resolve application issues reported from production (especially andparticularly code newly released into production).* Serve as the development lead for agile sprint efforts managing applicability and functionality ofrequirements identified for implementation.

Must be located in the Washington, DC Metro Area

Top Secret clearance required with ability to obtain SCI

Required Technical and Professional Expertise

• Active Top Secret Clearance with ability to obtain SCI

• A Bachelor's degree from an accredited university or college in a technical field such asInformation Systems, Information Sciences and Technology, Engineering, Computer Science,etc., or the equivalent combination of education, technical training, or work experience.* Minimum of (5) years of progressive management experience* At least ten years of hands-on experience in work similar to that being supervised.* A deep understanding of ServiceNow's platform, modules, and architecture, ServiceNowDeveloper instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, andServiceNow PowerShell cmdlets.* An understanding of the SDLC and agile methodologies, including Agile sprint plans, codereviews, and change management procedures that ensure products are delivered quickly, butalso meet high-quality standards.* Ability to lead and manage a team of developers, set priorities, manage risks, define scope,manage timelines, communicate progress and issues.* Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, GlideAPI, server-side scripting, data imports, and data exports, REST API, and OData API.* Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/orSplunk.* Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.* Expertise in setting up and configuring data integration between ServiceNow and other systemsleveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.* Familiarity with change management & security approval processes and security regulationssuch as NIST standard SP 800.* Certified ScrumMaster (CSM), or comparable/equivalent qualifications.

Preferred Technical and Professional Expertise

• Experience in Federal government consulting engagements

• ServiceNow certifications

• SAFe® or Agile-related certifications

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. US Citizenship Required.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.