As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results.
Your Role and Responsibilities
The consultant reviews, analyzes, and evaluates business systems, business requirements and user needs. This person is able to independently formulate and implement more complex systems and solutions that parallel overall business strategies. The Consultant is responsible for preparing business process documentation, process flow analysis, technology-enabled process improvements/redesign, requirements definition, data modeling, and detailed functional design. He/she is also expected to be hands on with the configuration of the application along with testing and training.
If you are hired into a Colorado work location, the anticipated compensation range for the position $105,000.00 to $208,000.00 based on a full time schedule. Your ultimate compensation may vary depending on your job-related skills and experience. For part time roles, the compensation will be adjusted appropriately.
Required Technical and Professional Expertise
At least 1 year of Salesforce implementation experience
Software system implementation with customer support experience
Salesforce.com or other CRM technology Certifications
Working Knowledge & Application of Agile and iterative development methodologies
Ability to facilitate complex discussions
Strong analytical and problem-solving skills
Experience working with external clients
Understanding of current technologies and Software Development Lifecycle (SDLC)
Ability to obtain, understand and respond strategically to client needs
Highly detail oriented, well organized, and able to coordinate multiple projects simultaneously
Strong analytical, problem solving and conflict resolution skills
Preferred Technical and Professional Expertise
Articulate and confident in communication skills
Call center experience
Salesforce Certified ServiceCloud Consultant
Web Design/Portal or Salesforce Community understanding and application
Working within the Federal Government
Certifications to include Salesforce Certified Administrator
Federal Clearances or ability to be cleared
Ability to articulate, define and execute creative strategies
Ability to establish rapport at multiple levels of decision makers
Skilled in negotiation and problem solving
Strong understanding of technical concepts and mobile technology
U.S. Citizenship Required
Clearance note: Clearable, but does not require one at the start of engagement
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
*Well-being programs to support mental and physical health.
*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
*Select educational reimbursement opportunities.
*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
*Giving and volunteer programs to benefit charitable organizations and local communities.
*Discounts on retail products, services, and experiences.
We consider qualified applicants with criminal histories, consistent with applicable law.
US Citizenship Required.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.