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IBM IBM Curam Senior Business Systems Analyst - Watson Health in Toronto, Canada


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Your Role and Responsibilities

IBM's Watson Health Curam Solution team is now searching for a Curam Senior Business Systems Analyst with Government programs in Health and Human services to join our team!

As a Senior Business Systems Analyst on the Watson Health Curam Services team, you will have significant responsibility in the delivery of project implementations.

Working closely with clients, systems integration partners and IBM teams, at our project sites, you will have responsibility to provide business architecture guidance and act as a subject matter expert (SME) and advisor, in support of the delivery of Case Management solutions using the Curam Social Program Management (SPM) platform.

*Must be flexible to travel to client project sites.

Primary Responsibilities

  • Uses their experience and influence to advise and guide the project (i.e. client, SI, team) on the appropriate usage of the Cúram SPM features and functionalities to meet their business objectives

  • Acts as a mentor and advisor to project resources and client leadership on both the business solution design and the art of the possible to meet client business objectives.

  • Leads strategic discussions on requirement elaboration and solution business architecture.

  • Facilitates design thinking workshops (or JAD sessions) with various stakeholder groups to ensure needs are understood and Curam out of the box features and functions are best leveraged.

  • Works with business to inform and contribute to the overall product vision and backlog capture and communicate the business solution design, including SPM product configurations, extensions and integrations across all project stakeholders.

  • Serves as a conduit between project technical staff and client subject matter experts during solution design, prototyping, delivery, test, training and deployment.

  • Build a high level of trust and confidence with partners and clients and of proposed solutions.

  • Provides leadership and oversight to the business solutions design team

Cúram Solutions offer full life-cycle support for managing health and social programs from needs to outcomes. By designing around the client, Cúram solutions empower organizations to collaborate around client needs, providing citizens with easier access to governmental services and offering more effective ways to achieve desired health and social goals.

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We live in a moment of remarkable change and opportunity. Discover what you can make of this moment. Embark on the journey with us in IBM Watson Health

This role is open to be filled from Ottawa, Toronto, or Montreal.

Required Technical and Professional Expertise

  • At least 5-8 years experience in a Business (IT) systems analyst/consulting role

  • At least 4-6 years of Social Service enterprise Management experience in public sector/government and core functionality or associated business processes of Human services programs - such as social welfare, children services, income support, employment services or other public sector human services related field.

  • At least 3-5 years of IBM WH Curam SPM implementation knowledge and experience

  • Practical experience in creating and presenting screen designs - story-boarding, user journey maps, conceptual models and flow diagrams

  • Demonstrated experience (or proof of relevant training) leading Design Thinking or Joint Application Design (JAD) sessions

  • Readiness to travel 75% travel annually

Preferred Technical and Professional Expertise

  • Bachelor in IT or Human services related field, Product Design, UX, or Human-Computer Interaction or at 5 years of equivalent experience in same (MA or MSc in relative is added value).

  • Proof of Product/UX Design, Human-Computer Interaction Design training or experience

  • Curam Business certified (preferably on current version)

  • Experience leading and mentoring design and fit gap teams

  • Ability to plan and conduct user research, usability testing and competitor analysis

  • 1+ year experience conducting design thinking workshops

  • 5 years experience in the creation of wireframes and high fidelity mock-ups and prototypes to test designs/solutions

  • Experience working with Agile and/or remote/complex delivery teams

  • Knowledge and experience leading Business or IT solutions testing

  • Excellent written, verbal, and presentation skills, preferably bilingual in English and French

About Business Unit

IBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world’s most pressing health challenges through data and artificial intelligence insights.

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Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.