IBM Jobs

Introduction

IBM is making a major investment in CSM globally starting in 2021. The field of CSM is very large and offers great career growth opportunities for you, as you will not only collaborate agilely with IBM employees around the world, but also deeply with key roles at IBM's important customer companies. In the past few years, CSM has become a very popular job position in the market. Join the diverse and energetic IBM Customer Success team and create a new future for our customers!

Your Role and Responsibilities

The watsonx Customer Success Manager is a professional technical role that engages customers with deep technical skills, especially in the watsonx product suite and AI technology. The watsonx Customer Success Manager will discuss and create specific use cases with customers that will bring value to their business, and work closely with them to ensure that they actually experience the value of using our software products, especially watsonx.

You will bring your skills, enthusiasm, and proof that IBM's Open Hybrid Cloud Platform & AI strategy and its core software products and technologies bring significant business value to IBM's key customers, and will be a trusted and exciting partner to work with. This is an exciting role for a partner.

Job Description:

As a watsonx CSM (Architect), you will primarily perform the following activities for customers who have purchased IBM watsonx software products

• Support in the development or creation of use cases

• Design solution architectures and build MVPs

• Assist with IBM software deployment and utilization of Red Hat OpenShift platform

• Through the above activities, we will help our clients to experience the business value of IBM products and increase the use of our products and technologies.

• To lead customers to renew their contracts for purchased IBM products in cooperation with business partners and sales teams for the products they are using

• Collaborate closely with business partners and other roles within IBM, including sales, technical sales, service, support, development, etc., to achieve the above (collaborate with the Global team as appropriate).

Required Technical and Professional Expertise

Basic understanding of AI, generative AI and hands-on experience with the watsonx product suite (or similar products)

Technical knowledge of enterprise software (including SaaS, PaaS) and cloud applications

• Ability to show customers how to use/apply products in real life (including demos, MVPs)

• Ability to work with customers to develop use cases that bring tangible value to the customer's business, and to understand the customer's business and explain it in a technical and logical manner

• Ability and ownership to deal with complex and difficult problems end-to-end (understanding, analyzing/analyzing/deciding, and resolving)

• Ability to build interpersonal relationships and communicate with the customer's upper level management

Expected Experience

• Experience and track record in service delivery/project management, consulting, technical support, or technical sales of enterprise software products.

• Experience and experience working/collaborating with cloud vendors as an engineer or consultant.

• Experience in implementing and completing SI projects using SaaS, IaaS, and PaaS at a SI vendor.

Preferred Technical and Professional Expertise

• Technical knowledge and hands-on experience with Hybrid Cloud and OpenShift

• Technical knowledge of IBM Middleware, Software and Cloud Services

• Experience as a Customer Success Manager for enterprise software products

• Experience working with international teams in a global company

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.