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IBM [IBM Japan Technology] Customer Success Manager - Architect in Tokyo, Japan

Introduction

Customer success manager at IBM is a professional technical role, who performs one's mission with deep technical skills and knowledge.

Develops concrete use cases based on the discussion with clients, to achieve the clients to experience the value of IBM's software products.

Your Role and Responsibilities

To IBM's existing clients with contracts of IBM software,

  • support to develop or materialize use cases

  • design solutions architecture, develop MVP

  • support of deployment of IBM software, utilize Red Hat OpenShift platforms

  • expand the usage of IBM products or technology by activities above, lead the update of IBM software contracts

  • collaborate with business partners, and IBM employees in other teams such as sales, technical sales, service, support and development etc.

Required Technical and Professional Expertise

Highly-business level of Japanese language

Technical knowledge and skills for container, enterprise software, SaaS, IaaS, PaaS and cloud application

  • develop demos and MVPs and show clients the usage of our products

  • skills of presentation and technical / business knowledge of clients

  • communication skills and problem solving skills

Preferred Technical and Professional Expertise

  • Knowledge and hands on skills for Hybrid Cloud, OpenShift

  • Technical knowledge of IBM Middleware, Software, Cloud Services

  • Working experience as Customer Success Manager for enterprise software

About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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