The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
Your Role and Responsibilities :
Role:Vendor Management Team Lead
Employment Type: FTH
Location: Bonifacio Global City, Taguig
Shift: Night, 11pm - 8am
Major Job Duties & Responsibilities:
Responsible for People management of direct reports and Delivery of Core tasks for: Accounts Serviced
■ Communicate incoming work and priorities to Practitioners
■ Issue Management
■ Understand issues and work with the team
■ Review open issues with manager
■ Ensure customer issues are addressed or escalated to management
■ Upload Customer Issues in Issue Log and manage issues until closure
■ Ensure Client SLA’s/KM’s and Internal SLA’s/KM’s are met
■ Reviews SLA report with manager
■ Manage performance/productivity of the team
■ Ensures Quality requirements are met by the team
■ Review of ILC and TVC of the team
■ Manage attendance/absences/tardiness
■ Coaching of Practitioners based on errors, escalations and QC Reports
■ Manages SLA performance, measurement and reporting
■ People Management of reports – Training, Skills development, Career Plan, etc
■ Responsible for ensuring people managed submit Center deliverables
(ILC, PBC, IDP, BCG, Workplace Security, etc.)
■ Process Management
■ Responsible for ensuring continued Process Improvement thru QIP’s & projects
■ Work with the team on customer requirements for amending current processes or creation of new processes that will fall under Core process owned
■ Review and Approve Process Documentation
Required Technical and Professional Expertise
Excellent communication skills
Knowledge of IBM People Management Tools and Processes
Excellent Analytical Skills
Ability to make timely critical decisions
Proficient skill in collaboration with other teams for smooth end to end process delivery
knowledge and understanding of F&A processes
Sound business judgement
Ability to weigh up business risks, financial constraints, people needs, HR policy, and resolve issues appropriately whilst protecting IBM interests
Experience in SAP is a must
Experienced Lead for Vendor Master
Preferred Technical and Professional Expertise
About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBM
IBM is the largest technology and consulting employer in the world, serving clients in 170 countries. In this new era of Cognitive Business, we're reshaping the future of health, education, fashion, travel, green energy, and more, using groundbreaking cognitive solutions, cloud computing technology, and quantum computing.
Imagine what you can do at IBM.
IBM’s greatest invention is the IBMer. As an IBMer, you’ll collaborate with outstanding, insightful professionals in an environment that cultivates creativity, and individuality. You will be part of an innovative team that strives to make the world work better and you will also have an opportunity to help our clients visualize a future that may not yet exist. Join us as we make the most of these existing times and discover what you can make as of this moment.
Since establishing its presence in the Philippines in 1937, IBM has evolved to be a leading cognitive solutions and cloud platform company that demonstrates the power of innovation, data and expertise to improve business and society. With 25 consecutive years of patent leadership, IBM Research is the world’s largest corporate research organization with more than 3,000 researchers in 12 labs located across 6 continents.
Our organization is comprised of the following subsidiaries:
IBM Philippines, Inc.
• Leading supplier of information technology hardware, software, & services in the country.
IBM Solutions Delivery, Inc.
• Provides IT expertise, delivering world-class technology services and business solutions.
IBM Business Services
• Foremost provider of Business Transformation Outsourcing for HR, F&A and Supply Chain Management services.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.