As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.
Your Role and Responsibilities
Your Role and Responsibilities:
IBM's ServiceNow business is growing rapidly, and we are looking for a new leader to drive this growth. As a Technical Architect - ServiceNow, you will be responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients. You will provide thought leadership, review and advice on the client's ServiceNow Architecture and integration within ServiceNow modules and 3 rd Party solutions and build new methods and tools to be used across all our projects.
Responsibilities for the ServiceNow Technical Architect
Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.
Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.
Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
Lead & investigate complex technical issues and review code as required.
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
Provide expert guidance for best practices related to ServiceNow administration
Required Technical and Professional Expertise
10+ years of IT experience with Proven ServiceNow Product knowledge
3-5 years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture.
Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro
Strong experience in integrating ServiceNow to several other applications using SOAP/REST. Preferred to have experience working with ServiceNow to ServiceNow and ServiceNow to Remedy ebondings or anyother Products of similar nature.
Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience
Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.
Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management
Experience with enterprise level tool migrations
Experience in software engineering and design architecture
Excellent Communication skills - ability to communicate at an executive level
Preferred Technical and Professional Expertise
Preferably ITIL v4 certified
Preferably be TOGAF 9 certified or have a similar enterprise architecture certification
Should have strong Agile/DevOps delivery experience
Should have good knowledge of network/infrastructure/database/asset setup for an organization to be able to assist client using ServiceNow ITOM/ITAM
Current understanding of best practices regarding system security measures
Ambitious individual who can work under their own direction towards agreed targets/goals.
Ability to handle change and be open to it along with good time management and an able to work under stress
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
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