IBM Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

This is a newly created role, born out of client need for additional expertise and services from our IBMers. You will be the first hire into this new team/function therefore initially will be very hands on, interacting with clients on client site to perform extended services past hardware and system installs. You will be working along side our field engineers who will hand over to you once physical installs are completed. You will perform tasks such as (but not limited to):

• Software Configuration

• Software and System Migration activities

• Data Migrations

• Account and Project Management

• Escalation Management

• Client, Partner and IBM Stakeholder Management

• Provide Reporting to agreed cadence

Over time you will build up a small team of technical experts to perform a subset of these duties, allowing you to act more as facilitator/project manager and work closely on customer satisfaction, complex technical problem solving, critical situation management to name a few.

Required Technical and Professional Expertise

You will have had at least 5 years + experience working in a very similar role

Deep and broad hands on technical experience building, configuring, tuning and running high workload high uptime traditional mainframe and modern mainframe interfaces to cloud and AI applications, . ideally specifically with z/OS, Linux on IBM Z and LinuxONE.

With core skills across the areas below;

• Client Facing Experience

• Account/Project Management

• Critical Situation Management

• Technical Problem-Solving Skills

• Strong Verbal and written skills

To satisfy client requirements you must hold AU Citizenship, ideally with NV1 clearance and be willing to travel to client sites as needed.

Preferred Technical and Professional Expertise

• Customer Support Operations

• Hands on Lab Services experience

• Excellent Problem Solving skills

Preferred IBM Z and IBM LinuxONE Customer Environment system design experience and skills:

• I/O subsystem design - IOCDS creation/Adapter allocation

• LPAR definition - Processor/Storage allocation

• z/OS, Linux on IBM Z and LinuxONE configuration

• Hardware Configuration (HCD) use on IBM Z

• IBM Dynamic Partition Manager (DPM) knowledge and experience

• IBM Secure Service Container (SSC) deployment

• Hardware Management Console (HMC) and Central Processor Complex (CPC) customer network integration

• HMC configuration and integration into Customer Problem Reporting system (automation)

• Trusted Key Entry console (TKE) configuration

• Open Systems Adapter (OSA) configuration

• Familiarity with the physical install process for IBM Z/LinuxOne machines and the configuration detail required by IBM SSRs to complete the installation

• IBM Z Sysplex design and configuration - Coordinated Timing Network (CTN) and Coupling Structures detail

• IBM Z Cryptography/Encryption configuration

• Management and implementation of customer driven IBM Z Capacity On Demand/Flexible Capacity/Model Conversion offerings

• The use of IBM Resource Link and all other IBM internal IBM Z/LinuxONE technical information sources

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.