Program Leader will collaborate with business stakeholders and technical teams. This individual must possess the ability to advise executives on strategic value-based innovation and insights relative to business transformation programs across the ServiceNow product suite. The day to day will include:
Providing and/or helping to establish and execute best practice business processes
Helping to establish best practices for Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and ServiceNow Platform education
Contributing to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice by leveraging junior teammates to achieve individual as well as team growth
Serving as an active contributor to the practice knowledge and resource base through mentoring, educating, and enriching technical and non-technical ServiceNow, customer and partner colleagues
Building relationships with internal and external business partners, and contributing to broader goals and growth beyond the scope of a single engagement
Designing and facilitating a program governance model including an organizational structure, authorization framework, and a matrix of Customer priorities for the ServiceNow applications and platform
Rigorously executing both internal and external program governance - be a leader who can leverage program management best practices and effectively to ensure delivery with excellence to customers, while focusing on business value.
Creating and maintaining long-range a Capability Roadmap.
Supporting the development and delivery of operating processes, play books and standard operating procedures
Providing program oversight through capability lifecycle planning and prioritization, including assisting in the development of program initiatives, goals, scope, success criteria and risk Collaborate with Product, Sales, Operations & Professional Services for recommendations, points of view and documentation as needed.
Responsibility for the successful delivery of overall program, resource and financial management during the life cycle.
Providing product and business expertise, ensuring adherence to the SOW, identifying and allocating appropriate resources, documenting and communicating status, at a minimum, weekly, and acting as the single point of contact during the program.
Required Technical and Professional Expertise
Strong program management skills for long term engagements. Must have experience with and understand all aspects from design, implementation, delivery, and maintenance. Individual will lead future enhancements and maintenance of platform.
Strong leadership skills
Strong ServiceNow Product knowledge
Strong Communication skills - needs to be able to communicate at an executive level
Strong decision making skills
Experience with enterprise level tool migrations.
Needs to understand different styles of project management methodology. i.e. agile, waterfall, iterative
Preferred Tech and Prof Experience
Certified scrum master
Certified ServiceNow System Administrator
Certified ServiceNow Implementation Specialist
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.