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IBM Storage Support Apprenticeship Program - 1 year contract in Sofia, Bulgaria

Introduction

For our Brand Remote Technical Support team, we're looking to hire Enterprise Technical Support Specialist with client-first mindset and eager to learn. In this challenging role, you'll be responsible to receive and record incident related information, using a variety of tools, techniques and procedures, select appropriate actions to resolve problems. This role participates in remote technical support of IBM hardware & software products and/or systems.

Your Role and Responsibilities

The Storage Technical Support Apprenticeship Program requires full-time employment with a maximum duration of 12 calendar months. During the learning journey the Apprentice will gain new skills on the specific skill set that is needed to provide remote technical support assistance to clients and IBM technical personnel on server and data storage products.

During the whole program extensive training and workshop sessions will be conducted, in order to obtain not only deep technical knowledge and understanding of Storage concepts, but also proficient communication skills and corporate culture.

An experienced engineer - Mentor - will be assigned to the apprentice, to provide support and guidance throughout the learning journey.

You will learn how to:

  • Use in an appropriate way IBM communication channels (mail, Slack, etc.)

  • Interpret online manuals regarding IBM code and application interfaces.

  • Communicate with other support centers and business units.

  • Develop and demonstrate proficiency in Storage hardware and software platforms.

  • Demonstrate soft skills and technical skills that contributes to client satisfaction.

  • Contribute positively towards the achievement of performance targets in all aspects of the team's activities.

You will practice how to:

  • Provide remote troubleshooting and analysis assistance for installation, usage and configuration.

  • Answer questions for general usage and operations of system components. Provide problem determination/problem source identification.

  • Review diagnostic information to assist in isolation of a problem cause (which could include interpretation of traces and dumps).

  • Identify known defects and fixes to resolve problems.

  • Provide technical support within established guidelines.

This Apprenticeship will require working on flexible hours.

At IBM you will have the opportunity to communicate with global teams who have different responsibilities, interests and knowledge. Here you will be placed in a dynamic environment, where you will be given the opportunity to raise your technical skills and become part of the IBM Systems Team.

Required Technical and Professional Expertise

  • Being an active University student or a recent graduate in technical subject;

  • Fluent level of English language skills, both verbal and written;

  • Excellent communication skills;

  • Open for new challenges;

  • Highly organized with strong attention to detail;

  • Willingness to work with limited supervision;

  • Team spirit.

Preferred Technical and Professional Expertise

  • Second foreign language would be considered as an advantage - German/ French/ Spanish.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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