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Job Information

IBM Customer Service Representative in SHENZHEN, China

Introduction

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Your Role and Responsibilities

Job Responsibilities

-邮件系统的监视,并及时联系协调技术人员处理

-分析和决定问题的优先级别

-对新的项目予以支持和管理的工作

Job Requirements (skills/experiences)

-Excellent command of Mandarin and Japanese

-Basic English Skill. Good command of oral and written English. Excellent English Skill is preferred

-Excellent communication, telephone manner, technical skill and interpersonal skills

-Self initiative, pro-active, hard working, good attitude and team player

-Sense of urgency, able to work under pressure, overtime and crisis situation, and at odd hours

-具有流畅的口头表达能力 (普通话及日语一级)

-英语四级或以上、具良好的交谈及写作能力、具有优秀的日语能力(英语能力优秀优先考虑)

-良好的人际沟通技巧与电话沟通习惯

-熟悉Windows操作系统,Office软件,对Internet以及网络连接有一定的了解

-具有责任心,办事干练、反应灵活及团体合作精神

-能承受压力,能够处理各种紧急的情况,能接受加班工作

日文要求打字熟练,阅读与书写能力强,口语标准无口音,有相关日语证书优先

英语有基本的交谈及读写能力,(英语能力优秀优先考虑)

务必要求候选人细心且有责任感

Qualifications (Education/Major/Certificates)

-Diploma degree, major in any discipline

-大专或以上学历,专业不限(日语能力优秀者优先考虑)

Required Technical and Professional Expertise

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Preferred Technical and Professional Expertise

None

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

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About IBM

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Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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