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Job Information

IBM 系统服务工程师 in Shanghai, China

Introduction

System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

Your Role and Responsibilities

主要负责IBM的客户所使用硬件和软件的售后维护工作,为客户提供系统支持。作为客户的主要技术接口,用于硬件和软件技术的运营支持,以及客户要求的服务交付。利用先进的技术专业知识进行问题分析和解决问题,以识别和解决客户环境中复杂的系统级硬件,软件和/或运营问题。计划并执行硬件服务的交付并协助软件服务活动,包括IBM和非IBM系统的系统保证,安装规划,客户管理,系统级问题确定,安装,中断,重定位,诊断等。

作为复杂软硬件问题的本地技术专家。承担与客户管理层和员工建立积极关系的责任,确保客户对IBM技术支持和客户运营服务的高度满意度。

全面了解并能够阐明IBM的技术支持战略,识别新服务机会和业务。

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Required Technical and Professional Expertise

  1. 大学本科或以上学历,1-3年工作经验,有IBM软硬件技术相关工作经验优先考虑;

  2. 对待工作积极热情并且具有良好的学习能力,团队合作精神;

  3. 具有良好的中英文读写和沟通能力;

  4. 具有独立解决疑难和复杂问题的能力;

  5. 有较强的抗压能力,在一定的时间内完成计划工作;

  6. 可以接受适当的加班工作;

Preferred Technical and Professional Expertise

none

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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