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IBM Remote Software Technical Support - Linux & Open Source Software in SEOUL, South Korea

Introduction

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Your Role and Responsibilities

This position's Korean calling title : 사원과장

Business Unit Introduction:

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's this unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Who You are

IBM Linux support works with IBM’s largest clients providing technical assistance, providing root cause for outages, diagnosing defects, helping with configuration issues and advising on upgrades.

What you’ll do :

  • You will be working with IBM clients through a combination of electronic interaction and via the telephone.

  • You will be providing support to IBM’s enterprise clients.

  • You will be supporting clients who run one of IBM’s supported Linux distributions. These include Red Hat, SUSE and Ubuntu.

  • You will be supporting Linux on one of three architectures, x86-64, Power and System z.

  • Every client call results in an opportunity to experience a new learning opportunity, the Linux team maintains a lab environment that includes a number of architectures and virtualization environments as well as products like OpenShift and GlusterFS.

  • IBM supports our Linux clients utilizing a follow-the-sun model, even with this there is an on-call rotation required. All team members are required to take part in the rotation.

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be.

You’ll learn directly from senior level support engineers and through interaction with IBM developers. The IBM Linux team is a highly collaborative team, utilizing mentors, an active slack channel and team leads who provide guidance on client issues.

IBM Linux Support gives you the opportunity to experience a broad range of technologies and encourages all of the team members to identify an area where they can establish themselves as a subject matter expert (SME).\

Job Requirement

  • Bachelor's degree in Computer Science / Engineering or equivalent

  • Experience with Unix or Linux is must

  • Remote technical support or IT fields

  • 25 year experiences in IT fields

Preferred Requirement

  • RHCE or RHCSA certifications

Required Professional and Technical Expertise

Please see the job description section

Preferred Professional and Technical Expertise

Please see the job description section

About Business Unit

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM

At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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