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Your Role and Responsibilities
Responsible for leading the Billing & Cash Controls team covering end to end CoF invoice purchase, supplier payments, invoice adjustment, cash application processes, A/R sale and settlement, and associated. Subject matter expert in BCC processes with capability to integrate new processes as necessitated by Peridot Financing Solutions (PFS) priorities and drive the design and implementation of new BCC business models and tools.
Responsible for development of team members through regular coaching, educations, job rotations and projects, team planning, including workload balancing within the team and priority setting.
Responsible for Team Lead and 1 st Line Management pipeline development.
Team activities include but are not limited to: Main responsibilities involve the administration of IGF Commercial Financing's Inventory and/or Accounts Receivable financing offerings, in close co-operation with the Account Specialist Teams across Americas.
The BCC Manager of the team understands the team's activities and supports them; act as escalation point in case of need to bring cases forward towards for resolution.
Improves Business Support by pro-actively improving end-to-end processes, and by improving the business and process understanding of the BSO teams through specific education and leading by example.
Develops and maintains productive relationships with all stakeholders including support functions across all geographies and CoEs and IGF to assist growth and collaboration.
Drives BSO productivity resulting in annual savings.
Improves customer satisfaction and the client experience, encourages curiosity across all teams and a deeper understanding of how BSO can impact the client experience.
Maintains satisfactory business controls & Sarbanes-Oxley compliance. Ensures business support operations maintains audit readiness. Implements and maintains a strong compliance and integrity posture, leading through example and inspiring others to do the same, convey a zero tolerance attitude towards violations and other company policies and consistently drives implementation of business controls in order to actively ensure company reputation, business ethics and integrity.
Creates an environment for the functions in the CoE to collaborate and for collaboration across the COE's encourages effective teaming with the local office sales and support functions.
Participates, leads and supports business projects to address key challenges in Americas Commercial Financing BSO resulting in business improvements.
Ensures that business understanding is increased across the Commercial Financing Teams by organizing cross-functional education series as well as mandatory education on BSO processes. Shifts thinking of team members towards 'why-s'; understanding business concept and reasons behind policies, processes and business decisions, as well as business implications.
Required Technical and Professional Expertise
Strong leadership skills.
Excellent communication and organizational skills.
Structured, fact-based way of work.
Excellent interpersonal skills
Ability to adopt to frequent change.
Ability to demonstrate strong ownership, by taking the lead and driving to resolution of business issues.
Curiosity towards the CoF business and business processes.
Preferred Technical and Professional Expertise
About Business UnitIBM Global Financing (IGF), the lending and leasing division of IBM, is a worldwide leader in information technology financing that provides financial service excellence, to accelerate value from technology and help our clients achieve the next best thing. IGF provides funding to more than 125,000 customers in more than 40 countries, enabling our customers to buy or lease hardware, software, and services not only from IBM, but from any technology vendor. Some institutions finance purchases. We finance possibilities.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries. IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
*Well-being programs to support mental and physical health.
*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
*Select educational reimbursement opportunities.
*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
*Giving and volunteer programs to benefit charitable organizations and local communities.
*Discounts on retail products, services, and experiences.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.