IBM Security Services Manager (SSM) in San Jose, California

Job Description

Security Services Manager (SSM)

Are you a security guru who loves a challenge? We are looking for an experienced and dedicated Security Services Manager to join our North America Security Services Practice. Cybersecurity is one of the most critical issues of our generation. No other company has the powerful combination of talent, industry-leading security technology, global reach and cognitive capabilities—powered by Watson—to combat cybersecurity threats. This is more than just a job. If you want to help protect the world's cyber infrastructure and transform the security industry, we want to hear from you.

Your Role

The Security Services Manager (SSM) owns the relationship for IBM’s Security Services clients. They are accountable to their clients and know where to go within IBM to get support for their clients’ needs. The SSMs are skilled communicators, and have excellent organizational skills. They look for opportunities to retain and expand the business with IBM's existing Security Services clients.

The Security Services Manager constructs partnerships between client, IBM team, vendors, and subcontractor organizations and manages contract compliance. They have equally balanced skills in three key general management areas of:

  • Client relationship management

  • Account governance and reporting

  • Financial / business management

Must be willing to travel 50% annually, depending on client requirements.

Your Abilities & Skills

  • Extensive background and experience in Account Management

  • Excellent oral and written communication skills with the ability to influence others internally and externally.

  • Extensive experience in IT Security.

  • Experience in crisis management.

  • Comfortable working in a project based/client serving model.

  • Ability to lead and shape client expectations.

  • Ability to lead technical teams.

  • Ability to work in a matrix management model.

Your Responsibilities

  • This role will be the primary focal point and owner for all Security Services activities on contracts, and will be accountable for and for improving overall customer satisfaction targets. Responsible to the following:

  • Serve as the main point of contact for all Security Services – Own and be accountable to their customers.

  • Develop and maintain high quality deliverables that address our client’s requirements and illustrate the value of IBM Security services.

  • Proactively communicate security news, including newly discovered threats and vulnerabilities, industry updates, and events or applicable security webcasts.

  • Understand the technology and services provided by Security Services and clearly articulate these to the client.

  • Understand IBM Security Services processes and procedures and clearly articulate these to the client.

  • Develop and maintain strong relationship with the client operational contacts and provide visibility into security services to client’s executive teams on a regular basis.

  • Develop and maintain strong relationships with internal colleagues.

  • Report account highlights and problems that require additional visibility, including technical, solution design, financial or governance issues.

  • Manage client escalations and ensure that the proper IBM teams are working together toward a solution.

  • Responsible for ongoing client and internal communication during escalations.

  • Ensure regular updates are being shared with internal stakeholders to increase visibility to accounts – during and outside of escalations.

  • Identify contract gaps at the beginning of a relationship/project and work with internal IBM stakeholders and client to resolve these gaps before they become an issue.

  • Identify new business opportunities and engage appropriate sellers to develop sales opportunities.

  • Understand account financials and how they impact the overall business.

About Security Services

IBM Security Services helps companies to build a solid strategy and transform their security program. From strategic advisory consulting, incident response, design and deploy services to cloud and managed security services, IBM® has the expertise to help companies stay ahead of cyber criminals. IBM Security Services enables companies to activate global intelligence, innovate without introducing risk, and mature their security program over time.

Learn more at:

https://www.ibm.com/security/services

Your Life at IBM

We come to work thrilled knowing it will never be the same day twice. At IBM, you have access to a rare combination of experiences that together build a powerful, rewarding career for you. These experiences consist of:

  • Opportunity to do work that impacts not just your team but often the very lives of millions of people. You’re not just joining a big company, at IBM you’re joining a bigger cause.

  • Ability to discover the exact career you were meant to have by trying different roles, industries, technologies even locations, right within IBM. No other company gives you the career opportunities like IBM. A company with a progressive and inclusive heritage based on leadership and a history of taking stands on things that matter.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Technical and Professional Expertise

  • At least 3 years of experience in Account Management

  • At least 3 years of experience in IT Security

  • At least 3 years of experience delivering presentations to customers

  • At least 3 years of experience in leading technical teams or resources

  • At least 2 years of experience advising senior-level staff in a complex environment

  • Readiness to travel 50% travel annually

Preferred Tech and Prof Experience

  • At least 5 years of experience in IT Security

  • At least 5 years of experience in project management

  • At least 5 years of experience in account management

  • Certified in CISSP

  • Certified in CISA

  • Certified in CISM

  • Certified in CCNP

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.