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IBM Customer Success Manager - Architect in SAN FRANCISCO, California

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Preferred Locations: NC (Raleigh, Charlotte), TX (Dallas, Austin, Houston), Boston, Chicago, New York City, San Francisco, Seattle, or Washington, D.C.

As a Customer Success Manager -Architect, you will apply your expert level technical skills to drive successful customer outcomes with IBM hybrid cloud & AI Growth Offerings. You will be responsible for use case identification, solution architecture design, MVP builds, and adoption of our Growth Offerings that run on Red Hat OpenShift. You will also guide IT executives through the changes needed to unlock the full value of hybrid cloud, show users how to get value out of their solutions, identify expansion opportunities, and work with the renewal team to ensure execution of the renewal process.

To be successful in this role you:

  • Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent

  • Deeply understand customer business and technology needs; become the face of IBM to the customer

  • Serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Hybrid Cloud & AI Growth Offerings

  • Have a proven track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions

  • Have handled difficult customers or situations and can demonstrate resolutions

  • Willingness to take initiative and tackle things on your own

  • Ability to navigate data and people to find answers

  • Execute customer success plan to drive adoption post-deployment

Required Technical and Professional Expertise

  • Technical Architecture

  • Containers

  • Cloud Computing

  • DevOps

  • Microservices

Preferred Technical and Professional Expertise

N/A

About Business Unit

Do you want to help make the world run better? Faster? With more ease and flexibility? Our team of world-class experts does just that. In IBM's Cloud & Cognitive Software business, we focus on bringing the power of an open hybrid cloud and AI strategy to life for our clients and ecosystem partners around the world. How? By streamlining our clients' and partners' digital transformation journeys. By providing organizations with the security, control, and visibility they need to manage their data. And by building the solutions that allow for the automation, extension, and integration of existing and future IT investments. Join us, and you’ll drive the cloud, automation, and AI that make our clients’ business innovation possible.

Your Life @ IBM

IBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

  • 12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

  • World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

  • Well-being programs to support mental and physical health.

Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

  • Select educational reimbursement opportunities.

  • Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

Giving and volunteer programs to benefit charitable organizations and local communities.

  • Discounts on retail products, services, and experiences.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM intends this job to be performed entirely outside of Colorado.

IBM's award-winning global commitment to inclusivity is underpinned by our culture of flexibility. We can offer a variety of ways to support IBMers with balancing work and life through flexible schedules or work arrangements where possible. IBMers cite that our flexible work culture positively impacts their experience at IBM.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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