IBM Jobs

Job Information

IBM Tech Sales in São Paulo, Brazil

Introduction

.

Your Role and Responsibilities

-Custom complex solutions regarding technical support for non IBM equipment in datacenters and non IBM SW (OSS Community, Microsoft and Oracle).

-Align and understand customer business pains (technical support about non IBM products) got through the Client meetings (face to face), workshops (client face to face), IBM Sellers with IBM TSS TSA (technical solution architects) and Vendors.

-Development solution support scope (understanding HW and SW configuration, clearing technical questions, interacting with SMEs to clear technical question, understanding failures rates to help with cost variables and SLAs definition and other activities related to win and to mitigate risks in a negotiation) with IBM architectures (TSAs) and other IBM areas (e.g. delivery) to build technical support solutions.

-Ability to constantly learn and study technical information related to technical support and TSS offerings.

-Ability to work in team across IBM Partners, Customers and IBM employess (TSAs - technical solution architects, Delivery).

-Ability to sell support services for Clients and IBM Partners through technical presentations, meetings and workshops.

"Todas as vagas so elegíveis para pessoas com deficiência e reabilitados"

Required Technical and Professional Expertise

-Technical English related to technical support (advanced).

-Technical background (related to technical support for data centers HW (networking, storage, servers, applicances, etc) and support for SW).

-Skills and understanding about support elements, e.g. ability to explain how to work a maintenance support services like replace a part, to get a remote support (1st, 2nd and 3thr level, etc), etc.

-Sales skill and ability to interact with IBM Sellers and IBM Partners.

Preferred Technical and Professional Expertise

-Cloud / Virtualization

-Excellent experience about technical topics and sales process

About Business UnitPlease be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM's portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

DirectEmployers