Your Role and Responsibilities
-Custom complex solutions regarding technical support for non IBM equipment in datacenters and non IBM SW (OSS Community, Microsoft and Oracle).
-Align and understand customer business pains (technical support about non IBM products) got through the Client meetings (face to face), workshops (client face to face), IBM Sellers with IBM TSS TSA (technical solution architects) and Vendors.
-Development solution support scope (understanding HW and SW configuration, clearing technical questions, interacting with SMEs to clear technical question, understanding failures rates to help with cost variables and SLAs definition and other activities related to win and to mitigate risks in a negotiation) with IBM architectures (TSAs) and other IBM areas (e.g. delivery) to build technical support solutions.
-Ability to constantly learn and study technical information related to technical support and TSS offerings.
-Ability to work in team across IBM Partners, Customers and IBM employess (TSAs - technical solution architects, Delivery).
-Ability to sell support services for Clients and IBM Partners through technical presentations, meetings and workshops.
"Todas as vagas so elegíveis para pessoas com deficiência e reabilitados"
Required Technical and Professional Expertise
-Technical English related to technical support (advanced).
-Technical background (related to technical support for data centers HW (networking, storage, servers, applicances, etc) and support for SW).
-Skills and understanding about support elements, e.g. ability to explain how to work a maintenance support services like replace a part, to get a remote support (1st, 2nd and 3thr level, etc), etc.
-Sales skill and ability to interact with IBM Sellers and IBM Partners.
Preferred Technical and Professional Expertise
-Cloud / Virtualization
-Excellent experience about technical topics and sales process
About Business UnitPlease be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM's portal, please continue to use this account to access IBM and Kyndryl jobs.
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Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.