IBM Software Remote Technical Support in ROCHESTER, Minnesota

Job Description

The IBM i Global Support Center prides itself in providing quality remote technical support to its large Power Systems IBM i client base worldwide. Our Remote Technical Support Representatives provide technical assistance to clients and other IBM organizations using problem determination and identification skills to prioritize and diagnose problems to resolution. You are able to quickly understand complex problems, use an analytical thought process and are able to set up client environments to recreate problems. You are comfortable in client-facing situations and can handle client environments where customer business operations have been impacted by application or system outages.

Qualified individuals have extraordinary technical and interpersonal skills, along with strong verbal and written communication skills. Preferably, you have previous technical support or IBM i experience, but this is not required. In addition, you have a desire to work in a dynamic, fast paced and client-oriented team environment providing remote technical support for a diverse range of software products across the IBM i operating system (database, communications, systems management, client access, etc).

IBM is are an equal opportunity employer and we value diversity at our company.

Required Technical and Professional Expertise

  • Working knowledge of database concepts, SQL, journaling and query management.

Preferred Tech and Prof Experience

  • Knowledge of IBMi operating system.

  • Remote client support experience.

  • Programming skills in current languages.

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.