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IBM Technical Support Engineer (RTP, NC) in Research Triangle Park, North Carolina


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Do you have a passion for helping customer solve technical issues using modern technologies to product usage problem? Do you love to solve business problems with systems and integrations? Do you want every day to be a bit different and allow you to work with customers around the globe? Are you a quick learner and thinker? If so, please read on.

Join a team of technical professionals supporting large-scale IBM mainframe z/OS system platforms running up-to-date system software and hardware. You will work with some of the most experienced Senior Engineers within IBM. Your training program will include online courses, mentoring, hands on virtual labs and updating the environment with a mixture of experience and exposure added in. You will grow your skills while working closely with senior members of the staff. You will quickly see how your contributions positively support your team, the business, and our customers. Take the first step at a career working on the most powerful systems in the world within IBM.

  • Occasional late shift and weekends work may be required.

Job Duties:

  • As a member of the Technical Support team, you will work with customers and team members who are around the globe to troubleshoot and diagnose issues with various mainframe products. You will also work with customers who are in the journey to use Enterprise Devops to transform their Mission-Critical Apps to Multi cloud Environments.

  • You will also be required to continuously learn new emerging technologies and the troubleshooting techniques.

About the Team

You will be working with the talented team that is globally distributed. The team comprises of members who are starting their journey as technical support engineers and new to mainframe to those who have mastered the troubleshooting techniques in mainframe products.

Required Technical and Professional Expertise

Required Professional and Technical Expertise:

  • 3+ years' experience in working with Z/OS, MVS, TSO

  • Programming language experience, i.e., Java, COBOL, JCL, etc.

  • Excellent communication skills in English and French, written and verbal

Soft Skills

  • Ability to thrive in an ever-changing environment and handle last-minute /urgent requests.

  • Present ideas in a clear and concise manner.

  • Be curious and have a thirst for knowledge.

  • Solid time-management skills and demonstrated/meticulous attention to detail.

  • Excellent communication skills - written & verbal

Preferred Technical and Professional Expertise

  • Languages, COBOL, JCL, JAVA and REXX

  • Experience in customer support

  • Debugging tools, IPCS

  • Subsystems (CICS, DB2, IMS, WebServices, USS, RACF)

  • Unix/Linux, IDEs, Eclipse, VisualStudio

  • Good time management and organizational skills

  • Self-starter & ability to work effectively in a team environment

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.