IBM Jobs

Job Information

IBM Client Technical Support/Advisor Intern - 2022 in Research Triangle Park, North Carolina


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Looking to learn about BIG DATA? Do you like puzzles and troubleshooting? This is the place for you! We are looking for Students who are interested in learning more about one of our IBM Z, Cognitive Systems or Storage. This position is for a Summer Internship working with one of our IBM Z, Cognitive Systems or Storage Technical Support teams. We are looking for analytical puzzle solvers who thrive in a driven enterprise customer support environment. You can work both individually and as part of a motivated worldwide team to assist IBM customers to perform problem determination and problem source identification. We are seeking demonstrated problem solvers with proven communication skills.

IBM Systems teams work with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then act as an interface to the field in resolving complex problems for customers. You must have the desire to wow customers, articulate solutions and options, and take the opportunity to interact with end users, as well as developers and sales teams, to be a well-rounded contributor. People in this role assist in with break-fix support teams, during critical client situations. They participate in Early Ship Programs in preparation for Post GA (General Availability). The challenge in this position is to be able to interpret complex software and hardware concerns that span across multiple client and server platforms.

You will assist in communicating action plans to the customer or IBM representative as appropriate. You will also assist in recommending and implementing new improvements to existing technical support tools, procedures, and processes. Additionally, you will contribute to department attainment of organizational objectives and high customer satisfaction.

Positions will be located at one of our offices in: RTP, NC; Austin, TX; Poughkeepsie, NY; Tucson, AZ; or Rochester, MN.

Required Technical and Professional Expertise

Actively pursuing a degree in: Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field

Passion for Learning technology

Coursework and programming experience in any language (Python, Java,

C, C++, Perl, Shell, etc.)

Coursework in Data Structures and Algorithms

Experience working in Teams

Strong Communication, Organizational, Problem Solving and Problem Determination skills

Customer driven focus

Commitment to accuracy and attention to details

Willingness to learn how to work in high pressure, dynamic situations with some degree of autonomy

Preferred Technical and Professional Expertise

Experience with IBM Systems hardware: Cognitive Systems, Storage Systems, IBM Z

Experience in Client Support/Resolution or other customer service field

Experience troubleshooting customer problems with environments consisting of complex software/hardware stacks

Experience in Computer Networking, Web Application Programming and design, and MySQL or relational database models

Experience listening to clients and understanding both situational and technical issues

Knowledge of logical partitioning

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementSupplemental 1 employees may be eligible for paid holidays, paid sick time and Employee Stock Purchase Plan.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.