Client Technical Specialists (CTP) are the technical experts and advisors to clients, IBM sales teams and/or IBM Business Partners. As a CTP you understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. Start your journey now!
Your Role and Responsibilities
Client Technical Specialists (CTS) are the technical experts and advisors to clients, IBM sales teams, and/or IBM Business Partners. You understand the client's business requirements, technical requirements and/or competitive landscape. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions.
The CTS, Turbnomic will:
Act as a deep solution and technical subject matter expert for Application Resource Management / Application Performance Management / Observability opportunities and leverage your experience to make presales engagements successful
Work with prospects and customers to prove the value of the Turbonomic solution and it's relation to the AIOPS set of technologies
Actively participate in development and progression of qualified opportunities for IBM Turbonomic /APM/Observability with the IBM Sales Team
Demonstrate the Turbonomic offering at customer sites, remotely for customers, and at field events
Drive effective Proofs of Concept with customers that showcase how IBM Turbonomic adds value to the clients' business
Enable, support and work with the IBM Business Partner ecosystem.
Collaborate with other internal IBM teams to drive unmatched customer satisfaction.
Maintain an understanding of the client's industry, including industry trends, industry business processes.
Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions.
Support customer technical escalations, on-site health checks, best practice sharing, designing solutions; and answer technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.
Required Technical and Professional Expertise
IT Operations and Site Reliability Engineering (SRE)
Knowledge of the role of traditional IT Operations (ITOps) Engineers, tools they are typically using and pain points they are facing
Understanding of how a Site Reliability Engineer (SRE) approaches Operations to ensure that continuously delivered applications run efficiently and reliably by using software engineering and automation solutions.
Ability to assess where the client is on the journey from traditional IT Operations to SRE, and able to articulate and demonstrate the value of IBM Turbonomic to help them with the transition.
Knowledge of DevSecOps concepts
Knowledge of building and operating clusters effectively on a Kubernetes platform
Understanding of the underlying open source and concepts around Storage, Networking, Security, Trouble Shooting, Management
Cloud Platform knowledge and in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
Understanding of containers and microservices application architecture.
Strong Linux Skills
Required Technical and Professional Expertise
3+ years' experience in selling and supporting software products to IT organizations.
1+ years' experience with one or more leading Application Performance Management (APM) AIOps, or Observability offerings in the market today (e.g. Dynatrace, New Relic, Datadog, App Dynamics, Splunk, SumoLogic, Devo, ... )
Excellent communication and presentation skills
Strong observation skills
Strong problem solving skills
Preferred Technical and Professional Expertise
Preferred Technical and Professional Experience
Knowledge of the IBM Cloud Pak for Watson AIOPS.
About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:
*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.
*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.
*Well-being programs to support mental and physical health.
*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).
*Select educational reimbursement opportunities.
*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.
*Giving and volunteer programs to benefit charitable organizations and local communities.
*Discounts on retail products, services, and experiences.
This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.
We consider qualified applicants with criminal histories, consistent with applicable law.
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.