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IBM Systems Administrator - ServiceNow in Quezon City, Philippines

Introduction

System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities

  • Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements.

  • Develop ServiceNow application code, working through each sprint based on agreed stories - turning user requirements into testable product.

  • Drive the continuous improvements of implementation methodology and service offerings relative to user experience

  • Responsible for Application UI configuration and Workflow configuration

  • In charge of development of requirement integration components (e.g. SSO, LDAP, AppD)

  • Act as key member of the overall implementation project team and operations support team

  • Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology.

  • Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades.

  • Produce required deliverables and documentations according to defined standards.

Required Technical and Professional Expertise

2-4 years experience

  • ServiceNow development and administration.

  • Knowledgeable in web services (e.g. SOAP-REST)

  • Experience in Web Programming using HTML, CSS, JavaScript, JQuery or Angular JS

  • Prior experience in ServiceNow or other ITSM or ITOM platforms as a user, admin, or developer

  • ServiceNow Administrator certification a plus

  • Service Catalog item development

  • Excellent problem determination skills

  • Experience with Agile development process

  • Working knowledge of ITIL standards and processes

  • Strong teaming skills

Preferred Technical and Professional Expertise

2-4 years experience

  • ServiceNow development and administration.

  • Knowledgeable in web services (e.g. SOAP-REST)

  • Experience in Web Programming using HTML, CSS, JavaScript, JQuery or Angular JS

  • Prior experience in ServiceNow or other ITSM or ITOM platforms as a user, admin, or developer

  • ServiceNow Administrator certification a plus

  • Service Catalog item development

  • Excellent problem determination skills

  • Experience with Agile development process

  • Working knowledge of ITIL standards and processes

  • Strong teaming skills

  • Amenable to work on a client-based schedule (dayshift/midshift) in IBM client site (Makati City)

  • You should at least have a Bachelor's/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication) or equivalent

About Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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