At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
You will own client engagements / contracts across geographies- Operations support for establishing processes, metrics identifications and reporting
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training
Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
For Critical Situations -
You are expected to quickly resolved issues and come up with Root Cause Analysis
Be able to Develop and Offer Solutions/Alternatives /Best Practices
Work with Delivery Leader to develop a service recovery plan with timelines
Present the plan to customers to restore confidence.
Be involved in the Service Recovery process, supporting Delivery leaders.
Required Technical and Professional Expertise
12 years and above experience in Finance domain and preferably in a BPO environment, Commercial Background, Accounts Payable, Payments to be Processed/Recover
Validated skills and experience in handling various aspects of Procure to Pay (Invoice Processing, Issue Resolution, Payments, Vendor Inquiry, Vendor Master, Travel and Expense, Latest tools and technologies in PTP.)
Prior Exposure in having implement ERP or oracle tools in F&A environment
Ability to exponent and engage multiple customers across the globe and handle critical issues
Focus on implementation - essential for delivery as per SLAs/ SOW
Extensive Experience in Maturity Assessment Process, Commercial Background, Accounts Payable, Payments to be Processed/Recover
Help look into addressing the issues
Drive with Transformation Activities
Preferred Technical and Professional Expertise
A Business related course graduate
Proven experience in end to end Procure to Pay process. In depth process knowledge in central finance reporting, management reporting and reports
Ability to influence people internal/external customers, Operations and Finance partners
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.