IBM Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

Supports Global IBMers through answering questions and transaction via tickets, video calls and chat. Additional channels will also be included as the organization requires it.

• Receive inbound tickets and chat requests from customers and answer questions, requests and obtain full understanding of what information is being requested.

• Educate employees on policies and processes.

• Document all tickets, video calls, and chat requests with regarding employee's inquiries accurately using the organizations' tools.

• Provide outstanding customer service on every ticket, video calls or chat requests.

• Ensure accurate and timely ticket and request resolution.

• Understand and execute the team's Key Performance Metrics/Service Level of Agreements.

• Performs other tasks as required such as but not limited to the following :

• Lead process training for his/her team

• Coordinate with the process teams on process clarification or case follow up

• Work with his/her team/Manager/support team on process improvements/update, participate on projects

• Handle more than one process, including processes of other geographies or regions as part of cross-training.

• Communicate clearly and effectively with colleagues

Required Technical and Professional Expertise

• Fluent in Korean and English languages

• Excellent oral and written communication skills

• Developed computer skills

• Excellent product knowledge and client HR processes

• Excellent Customer Service Skills

• Ability to handle multiple tasks.

• Ability to adhere to all organizational policies and procedures

Preferred Technical and Professional Expertise

• Willing to go on shifting schedule, if needed. Including willingness to be assigned to the night shift (requirements vary).

• Willing to render pre, post and weekend overtime, if needed.

• Willing to be cross-trained to other geographies or regions, if needed.

• Willing to assist other processes including process teams, when needed.

• Willing to adjust to any requirement set by operations.

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.