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IBM Global Squad Senior Advisor- Japanese/Mandarin Language in QUEZON CITY, Philippines


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

•Provides support via phone/email/chat from employees and answer questions, as well as question employees to obtain full understanding of what information is being requested.

•Supports processing of requests regarding employee data in HR@IBM tools

•Educate employees on HR policies and processes whenever necessary

•Document all calls/emails/chat with regards to employee's inquiries accurately using HR@IBM tools.

•Provide quality customer service on every call/email/chat.

•Ensure accurate and timely ticket resolution.

•Understand and execute the team's Key Performance Metrics/Service Level of Agreements.

•Performs other tasks as required such as but not limited to the following :

  • Lead process training for his/her team

  • Coordinate with the function teams on process clarification or case follow up

  • Work with his/her team/Team Leader/support team/Manager on process improvements/update, participate on projects

  • Handle more than one process, including processes of other delivery centers as part of cross-training.

•Communicate clearly and effectively with participants

•Manages the end to end handling of HR specific employee and manager queries. Simple to Complex and is the initial point of contact for HR advisors for questions and clarifications.

Required Technical and Professional Expertise

  • Bachelor's/College Degree in Human Resource Management, Psychology or equivalent

  • Proficient in Microsoft Office applications such as Word, Excel & PowerPoint

  • Excellent oral and written communication skills

  • Developed computer skills for MS Office

  • Excellent product knowledge and client HR processes

  • Excellent Customer Service Skills

  • Ability to handle multiple tasks

  • Ability to adhere to all organizational policies and procedures

Preferred Technical and Professional Expertise

Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage

About Business Unit

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.