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IBM EDM Reporting Specialist in Quezon City, Philippines


The HR Service Administrator is an integral part of IBM and HR. Your goal is to create an outstanding employee experience for IBMers by delivering HR-related services and supporting our employees as they support our customers and clients. Help IBMers to build their career by providing them with a personalized experience. In this role, you can be part of a team that works with all areas of our global organization and is empowered to achieve goals that align with IBM strategy.

Your Role and Responsibilities

  • Provides regular/scheduled and ad hoc reporting services to end-users and ensures deliverables are submitted timely and accurately as per Service Level Agreement (SLA) with the clients

  • Conducts analysis in ad hoc report requests to be able to provide concise and correct information to requestor

  • Act as first level interface with end-users on reporting inquiries and issues

  • Log all report transactions and completed tasks in the tracking Sheet

  • Submits regular data feed file requirements to Global and/or data warehouse contact


Business Controls

  • Reviews validity and completeness of requests

  • Provides the client with support and data for any internal and external audits. Ensure compliance to the client's existing standards.

  • Implements internal control measures and conducts monthly compliance testing to ensure that processes meet business controls requirements

Process Documentation

  • Create, update and review documentation related to processing, reports and job aides used to manage data into the HR database

Training of Employees

  • Train new employees of the team on work-related tasks

  • Train team on changes in processes and procedures


  • Maintains daily tracking of transactions received, processed, and pending.

  • Provide Monthly Reports to Team Lead

Other Administrative tasks

  • Act as SPOC for Center Deliverables

  • Other analysis, testing and deployment activities that might be assigned from time to time

Required Technical and Professional Expertise

  • You possess at least a Bachelor's/College Degree, Psychology / Human Resource Management, Business Studies/Administration/Management or equivalent

  • With at least 2-3 years relevant experience

  • Proficient in Microsoft Office applications such as Word, Excel & PowerPoint

  • Above average to excellent communication skills

  • Amenable to work on a client-based schedule (Day, Mid, Night Shift)

  • Amenable to work in Quezon City

Preferred Technical and Professional Expertise

  • Proficient in Microsoft Office applications such as Word, Excel & PowerPoint

  • Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.