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IBM Technical Support Representative in Pune, India

Introduction

Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities

  • Assist our customers by developing Self-Serve solutions for Security Intelligence CP4S and QRadar. You will be providing planning, implementation, configuration, and optimization services around the world.

  • Provide technical engineering support, as part of our Technical Support Centre, to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer.

  • Design comprehensive content solutions to address a technical gap for our clients.

  • Build software tools and training materials to assist our customers in expanding their deployment and knowledge base.

  • Interface with customers and internal IBM team on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency.

  • Function as a key contributor to the knowledge management system technologies available to deliver state-of-the-art software.

  • Worked directly with team to establish project scope, interaction guidelines, and project timelines.

  • Performed routine updates, upgrades and overall maintenance of technical content.

  • Creating Technical notes to fill in content gaps and deflect cases.

Required Technical and Professional Expertise

  • Security basics

  • Support Experience

  • Drupal

  • English Fluent (verbal and written)

  • Experience writing technical content and procedures

  • 6+ months of Linux of Linux or Unix Systems Administration

Preferred Technical and Professional Expertise

  • 1-2 years of customer support experience

  • 1-2 years of experience in Linux or UNIX Systems Administration

  • 6+ months of technical writing or editing

  • 6+ months networking experience

  • 6+ months of SQL knowledge

  • Python experience a plus

  • RHCSA Experience or certification

  • Openshift experience

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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