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IBM Operations Manager - Risk and Compliance in Pune, India

Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

As part of the Risk & Compliance team, you'll be a trusted business advisor. You'll have the opportunity to position IBM for long-term financial growth delivering analysis and providing insight and innovation into the business. You'll be redefining how we manage our organization and how we work while achieving budgeted targets and ensuring the delivery of a high-quality product.

Responsibilities

As an operations manager, you will direct and manages the daily activities of staff responsible for investigative compliance reviews that assist our clients in meeting and exceeding regulatory expectations in AML, BSA, OFAC sanctions and other areas relevant to today's heightened regulatory climate. You would provide leadership and coaching to the team leads and analysts, ensuring production objectives and performance standards are met against client deliverables.

You will also play a key role in the overall strategic direction of the company, and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Executive Management, Finance, HR/Resource Management, Quality Assurance, Sales, and Solutions teams.

  • Provides direct management and supervision to Team Leads and front-line production staff.

  • Ensures proper engagement planning, staffing, and direction of the operational functions on multiple client engagements and teams.

  • Identifies issues and efficiency opportunities through monitoring of staff production, internal reports, staff meetings and on-going interaction with team.

  • Provides business direction, coaching, and timely execution against contractual deliverables through performance management.

  • Ensures proficient training, staff development, and effective employee relation/recognition is achieved for all operational personnel.

  • Responsible for developing and executing against action plans to effect continuous process improvement.

  • Supports business development initiatives.

  • Authorizes and coordinates changes in staffing schedules through HR/Resource Manager.

  • Leads client meetings with a focus on operational execution for all ongoing engagements as well as overall client relationship management including, serving as the primary point of contact, managing issue escalations as necessary and ensuring contractual adherence for all parties.

  • Partners with senior leaders to support development of growth strategy.

  • Interviews, screens, and makes hiring decisions for Analyst staff in coordination with HR.

  • Partners with other Operations Managers to ensure timely and effective delivery for all operational teams.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Required Technical and Professional Expertise

  • Minimum 7 years of experience within the financial services industry, regulatory compliance a plus. AML experience preferred.

  • 6 years of management experience in a production environment with experience leading multiple teams or departments.

  • Experience with profit and loss management.

  • Strong project management skills and the ability to proactively manage multiple/changing priorities and deadlines.

  • Extensive knowledge of financial services operations. Experience with anti-money laundering and/or asset loan reviews, preferred.

  • Experience developing and managing large scale operational teams.

  • Proven track record of implementing operational process improvement projects.

  • Ability to independently make decisions that contribute to the success of an engagement and the best interest of the company.

  • Strong presentation and leadership skills required.

Preferred Technical and Professional Expertise

  • None

  • None

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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