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IBM Product Engineering / Product Field Engineer in Poughkeepsie, New York


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities


The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as Rational ClearQuest and Salesforce. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).

This particular position will be to support the area of the Mainframe associated with the Channel Sub System, device attach, Power Subsystem and communication networks associated with those areas for the IBM Z Brand Mainframe platform as part of a team of experts for current and future products. Software background is helpful and knowledge of networks and SYSPLEX design is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.

This is also a great opportunity to leverage your technical knowledge to design and develop solutions which range from web services to web applications to backend systems to create productivity aids as well as data analysis tools for general team usage.


  • Programming skills in various languages

  • Good problem solving skills

  • Good communication skills

  • Teamwork a must

Required Technical and Professional Expertise


  • 1+ years' experience with channels and channel attached devices including network analysis

  • 1+ years' experience with TCPIP, SAN (Storage Area Network) and IO Devices

  • 1+ years' of programming skills in one or more object-oriented languages such as Python / Java/C# or C++ Knowledge of power subsystems- power supplies, distribution power thermal cooling and mechanical enclosures

  • Strong problem-solving skills

  • Technical writing experience

Preferred Technical and Professional Expertise

  • Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks

  • Knowledge and some experience with call flow and support organizations

  • Knowledge of logical partitioning (ZCEC)

Must be able to perform job duties in Poughkeepsie, NY

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible. Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.