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IBM Senior UX Design Lead in Ottawa, Ontario


Can work out of Ottawa, Markham or Fredericton office

Thomas J. Watson said it best: 'Good design is good business.' Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities

IBM Security is looking for a UX Design Leader who has a passion for leading and designing user experiences that people love. IBM Security helps the people who are responsible for securing and protecting our personal data and important business data from cyber criminals. We are a global team with collaboration at the heart of our success. As part of the larger Security design team you will inspire, mentor and lead excellence in craft for our global team. You will help enforce high quality standards for our products and for our customers.

As a UX Design Lead you lead by example. You will lead designers as well as product managers, architects, and development leaders from idea to user outcome. Each sprint you will advocate for your users' needs and push your product team to innovate and deliver minimal valuable experiences that exceed user expectations. We need a hands-on design leader who is interested in shaping the future by defining strategies and leading the creation of end-to-end customer experiences. We need someone passionate about learning who will go deep into the subject matter and understand the intricacies of the cybersecurity problems plaguing the industry.

The preferred applicant will have 3-5 years of relevant experience leading a small design team and/or designing the user experience for a product from ideation to delivery. They will have experience with adapting their design process without compromising on quality as they partner with Product Managers, Architects and Development Managers. They should be able to guide their team and be proactive in planning for design, UX, and research needs. They should be adept at presenting and communicating their thinking/work to senior leaders. They should be able to break-down ambiguous asks and translate features into clear user experience outcomes. They should have a wide variety of artifacts in their portfolio that show how they solve problems from low to high fidelity. They should also have a good understanding of how their work has impacted business results.


  • Fearless in asking questions and getting into deep discussion with subject matter experts, and knowing when to push back and defend design choices

  • Evangelize a clear vision of best-in-class designs to senior executives

  • Responsible for project engagements including deliverables (such as concepts, wireframes, interactive prototypes, specifications, etc.), engagement agreements and timelines.

  • Define user experience requirements that map to and support product business goals, advocating user centered design industry best practices, and effectively managing design resources

  • Craft user experiences, alongside key product stakeholders, with high-level models/diagrams of how the system needs to support the user experience requirements, detailed experience storyboards and customer journey maps, and interactive prototypes to effectively communicate interaction and design ideas

  • Work closely with design team to implement IBM Carbon Design System in all solutions

  • Conduct competitive analyses of other products to define end-user expectations, and acceptance criteria that create differentiated design solutions

  • Identify user research objectives that help support overall business strategy, with your design team to implement proper design assets needed for research, and participate in conducting stakeholder and client interviews

  • Coach and mentor a strong team of design professionals

  • Effectively listening and leading product teams in design thinking and agile methodologies

  • Cultivate a healthy, collaborative, and supportive team culture that is inclusive, transparent, and safe for everyone to be themselves and bring their best to each day

  • Communicate (written & verbal) decisions, risks, dependencies, timelines, and expectations up, down, and across the organization

Can work out of Ottawa, Markham or Fredericton office

Required Technical and Professional Expertise

  • At least 3 years' experience in the following:

  • Analytical, creative, and strategic thinker - Able to develop innovative solutions to solve business problems

  • Solving complex user problems through hands-on expertise in use case development, user interface design, creating mock-ups and prototypes (low and high fidelity), as well as documenting interaction patterns for product UI

  • Expertise in collaborating with and leading user research

  • Strong project organizational skills and an attention to detail using JIRA / GitHub tools and agile methodologies

  • Successful track record leading interdisciplinary teams

  • Open to feedback and knows how and when to defend design choices

Portfolio of previous work must be presented incorporating UI designs and/or sketches that demonstrate an understanding of wireframing, interaction design, visual design, and design best practices.

Preferred Technical and Professional Expertise

At least 5 years' experience in the following:

  • Degree in Human Computer Interaction, Web Design with a focus on User Experience, or related field

  • Excellent storytelling and documentation skills

  • Strong, clean visual design sense

  • Strong understanding of front-end web technologies and cyber security

  • Passion for emerging technologies and hunger to innovate

  • Enterprise product design

  • Experience creating clickable prototypes (Figma, Sketch, Flinto, Invision, Adobe XD)

Must have the ability to work in Canada without sponsorship.

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.