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Your Role and Responsibilities
IBM's Watson Health Curam Solution team is now searching for a Business Systems Analyst to join our team!
As a Business Systems Analyst on the Watson Health Curam Services team, you will have responsibility in the delivery of IBM WH SPM (Curam) project implementations.
Working closely with clients, systems integration partners and IBM teams, at our project sites, you will have responsibility to provide business solution guidance and act as a subject matter expert (SME) and advisor, in support of the delivery of Case Management solutions using the Curam Social Program Management (SPM) platform.
*Must be flexible to travel to client project sites.
Uses their experience and influence to advise and guide the project (i.e. client, SI, team) on the appropriate usage of the Cúram SPM features and functionalities to meet their business objectives
Provides insight and advice to client and project resources on the overall business solution design and approach on functional implementation and/or specific enhancements to SPM.
Responsible for requirement elaboration, product fit/gap analysis and business solution design documentation.
Assists in design thinking workshops (or JAD sessions) with various stakeholder groups to ensure needs are understood and documented.
Delivers/lead workshops to showcase product features so stakeholders understand product capabilities.
Conducts product research and demonstrates product capabilities, in support of solution option analysis, client business team awareness, solution testing, and other project deliverables.
Works with business to inform and contribute to the overall product vision and backlog capture and communicates the business solution design, including SPM product configurations, extensions and integrations across all project stakeholders.
Serves as a conduit between project technical staff and client subject matter experts during solution design, prototyping, delivery, test, training and deployment.
Builds a solid level of trust and confidence with partners and clients of the proposed solution.
Cúram Solutions offer full life-cycle support for managing health and social programs from needs to outcomes. By designing around the client, Cúram solutions empower organizations to collaborate around client needs, providing citizens with easier access to governmental services and offering more effective ways to achieve desired health and social goals.
To learn more about we are doing check out the following ...
We live in a moment of remarkable change and opportunity. Discover what you can make of this moment. Embark on the journey with us in IBM Watson Health.
This role is open to be filled in Ottawa, Montreal, or Markham.
Required Technical and Professional Expertise
At least 5 years' experience in a Business (IT) analyst/consulting role.
Hands on experience in planning and conducting requirement elicitation/design (JAD) sessions/Design Thinking sessions.
Experience in stakeholder management/Enterprise Analysis.
Excellent Presentation and Interpersonal skills.
Hands on experience in Requirement management process and related tools.
Hands on experience in creating and presenting screen designs - story-boarding, user journey maps, conceptual models and flow diagrams and familiarity with relevant tools.
Experience is creating design specification documents.
Excellent written and oral communication.
Readiness to travel 75% travel annually
Preferred Technical and Professional Expertise
At least 3 years' experience in social services /Human services programs in Government/Public sector - such as social welfare, children services, income support, employment services.
Experience in business solution design and customer off the shelf (COTS) product fit/gap analysis (Curam SPM is added value)
Ability to plan and conduct user research, usability testing and competitor analysis
Knowledge and experience leading Business or IT solutions testing
Industry recognized certifications such as CBAP and /or completion of BA related courses.
Valid Government of Canada Security Clearance
Must have the ability to work in Canada without sponsorship.
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Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, and Syria) on a work permit, you are not eligible for employment in this position.
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