IBM Global Business Services (GBS) is a team of business, strategy and technology consultants enabling enterprises to make smarter decisions and providing unparalleled client and consumer experiences in cognitive, data analytics, cloud technology and mobile app development. With global reach, outcome-focused methodologies and deep industry expertise, IBM GBS empowers clients to digitally reinvent their business and get the competitive edge in the cognitive era in over 170 countries.
Bottom line? We outthink ordinary. Discover what you can do at IBM.
As the Organizational Change Management (OCM) Consultant you will drive change and learning activities to help clients create the enterprise of the future and realize benefits from large technology programs. Expectations include defining overall OCM strategy and leading delivery efforts for each facet of OCM, including Executive Alignment, Stakeholder Analysis and Communication, Change Impacts identification and management, Journey Mapping, Readiness Assessments, Organization/Operating Model Alignment, Job-Role Mapping, End User Training strategy/material development/train the trainer, User Adoption tracking and management, and Value Realization. The key aspect of this role is to provide Change Management and Training/Learning expertise and leadership to support the people side of change. Applying IBM’s OCM methodology combined with consulting skills, industry and business knowledge, process best practices, measurements and tools to analyze organizational change issues, you will drive solutions that transform our clients’ business.
Duties and Responsibilities:
Facilitate Executive Alignment workshops to clarify business transformation vision and scope, case for change, and program governance model
Define, develop, and drive the execution of the overall OCM strategies based on the business transformation program vision
Identify and analyze, develop the management plans, and facilitate on-going engagement for Stakeholders
Develop the overall Communication strategy and plan to include creating and delivery of internal and external communications, messages and supporting materials
Develop support networks (e.g. Change Agent Network, Super User Network, etc.), roles and responsibilities, and timeline to support program activities (as needed)
Facilitate Organization Alignment/Design as well as end user to role mapping activities (as applicable) to support process and organizational changes
Conduct Change Impact and Readiness assessments to identify key changes or readiness gaps that will impact the organization; and develop and execute change management activities to support the transition
Define and manage execution of Training Strategies and Plans (to include training delivery plan and methods, environments, tools, approval cadence, logistics, and scheduling)
Manage the creation and maintenance of all program-related training materials, Train-the-Trainer approach, training schedule development, training metrics and measurement approach, training environment management
Credibility and ability to interact with and influence all levels of the organization
Drive the required organizational change given the understanding of the culture
We bring our global industrial-strength Application Management capabilities, modernized for a cloud world, together with our world-class cloud and mobile-powered Enterprise Application and Systems Integration skills. The integration of DevOps Innovation Services and Agile practices, along with IBM Design Thinking and a world of talent, enables us to deliver continuous innovation with speed, quality, and at the cost point required to keep clients at the top of their game.
Health Insurance. Paid time off. Corporate Holidays. Sick leave. Family planning. Financial Guidance. Competitive 401K. Training and Learning. We continue to expand our benefits and programs, offering some of the best support, guidance and coverage for a diverse employee population.
Our goal is to be essential to the world, which starts with our people. Company wide we kicked off an internal talent strategy program called Go Organic. At our core, we are committed to believing and investing in our workforce through:
Skill development: helping our employees grow their foundational skills
Finding the dream job at IBM: navigating our company with the potential for many careers by channeling an employee’s strengths and career aspirations
Diversity of people: Diversity of thought driving collective innovation
In 2015, Go Organic filled approximately 50% of our open positions with internal talent that were promoted into the role.
With an employee population of 375,000 in over 170 countries, amazingly we connect, collaborate, and care. IBMers drive a corporate culture of shared responsibility. We love grand challenges and everyday improvements for our company and for the world. We care about each other, our clients, and the communities we live, work, and play in!
Required Technical and Professional Expertise
At least 5 years of combined experience in OCM and Training
At least 4 years providing OCM solutions in support of Enterprise Applications programs (SAP, Oracle, Microsoft, etc.)
Knowledge of Agile and Design Thinking Methodologies
Large organization change management program leadership experience
Knowledge of web-based training development solutions and application of adult learning principles
Preferred Tech and Prof Experience
At least 7 years of combined experience in OCM and Training
At least 1 year experience with Agile and Design Thinking Methodologies
Bachelor's degree, in Business, Learning, Communications, Organization Behavior, Organization Development, or similar field (master’s degree preferred)
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.