IBM CMP Operations Manager, Corporate Mobile Programs in NEW YORK, New York

Job Description

Location: North Castle, New York

Do you have a passion for mobile? Are you excited about working with multiple companies in a global environment? Do you want to influence the productivity of the IBM workforce and provide them with elegant tools to perform their jobs? If so, read on.

  • Manage the Corporate Mobile Program (CMP) for a set of countries (to be specified), end-to-end, including:

  • Strategy & Policy- Participate in the development and implementation of new policy

  • CMP Strategy & Framework

  • CMP Business Model

  • Eligibility Policy

  • Eligibility exception management

  • Device Security Policy Enforcement

  • Expense Policy

  • Refresh Policy

  • Device Returns/Break Fix Policy

  • Sourcing- in partnership with CMP Global Sourcing Lead and Procurement:

  • Identify & document requirements

  • Engage suppliers

  • Evaluate supplier proposals

  • Select & award supplier

  • Negotiate agreement

  • Contract approvals

  • Execute agreement

  • Interlocks –Procurement, Comm Sector Execs

  • Supplier Relationship & Performance Management

  • New requirements (eg: in-building coverage)

  • Negotiate Amendments

  • Measure supplier performance

  • Regular supplier performance reviews

  • Service issue management

  • Provisioning

  • Large migrations & communication

  • Tech refresh – Devices & SIM Cards

  • New Employee CMP onboarding

  • Rolling out new Plans

  • Device upgrade management

  • Device replacement (broken, lost, stolen)

  • Device Cascade Management

  • Order Portal Maintenance, working with the global TEM lead

  • End User Support

  • End User inquiries & needs

  • End User Surveys, in partnership with the Mobile@IBM team

  • Target Communications

  • Escalations

  • Financial Management

  • Submit & manage PO for country CMP services

  • Validate invoices and their processing, and cost allocations

  • Cost Analysis & Actions

  • Cost Metrics & Trending

  • Manage bonuses & credits

  • Dispute Management, , in partnership with Global Sourcing Lead

  • CTO Opportunity

  • Cost Management initiatives

  • Spend Exceptions Reporting

  • Projects, such as implementation of new services and compliance with new regulations

  • Pilot new services

  • Pilot new devices

  • In-building solutions

  • Incorporate acquisitions

  • Offboard divestitures

  • Compliance with new regulations

Required Technical and Professional Expertise

  • 2 year's program management experience

  • Some experience in, and knowledge of the mobile industry

  • Relationship management (as a supplier or customer)

  • Language proficiency (to be specified)

Preferred Tech and Prof Experience

  • Experience working in the mobile industry

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.