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IBM Client Success Manager in New York, New York


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

IBM Watson Advertising, formerly The Weather Company's advertising sales division, uses the world's leading artificial intelligence (AI) technology to unlock data and insights and help marketers make better decisions. We offer trusted, insight-driven media, data, and technology solutions that can be deployed across a brand's entire marketing strategy to help drive results.

Your Role and Responsibilities

IBM Watson Advertising (IWA) is seeking a Client Success Manager (CSM) to support the Integrated and Technology sales teams.

In this role, you will be serving as a trusted advisor to Account Executive and Product leads internally, as well as, our Advertiser and Agency activation leads externally. You will be focused on activating our most premium/complex product offerings post-sale (includes pre-launch, in-flight, and wrap-up). Our CSM's are both strategic and tactical resources focused on driving increased value for partners, as well as retention and satisfaction for our most important clients.

Our sales team at IWA is a highly successful, energetic and passionate team. If you thrive in a fast paced sales environment, and want to be on the leading edge of digital media, data and technology, IWA is the right fit for you!

  • Manage post-sale activations and renewal support across our most premium and complex advertising product offerings with top-tier, Fortune 500 advertising partners.

  • Communicate pre-sale requirements & client expectations to Sales and Product teams to ensure alignment of product and campaign scope.

  • Primary POC/liaison between advertiser/agency client(s) and internal Sales, Product, Engineering, Measurement, Yield, and Creative design teams to ensure successful launch of campaign(s).

  • Organize kickoff calls to align on timelines, deliverables, ownership, Goals/KPIs and measures of success for campaigns(s).

  • Partner closely with Account Management and Ad Operations to monitor delivery and campaign optimization recommendations.

  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.

  • Manage any mid and post-campaign insights reporting with the goal of earning renewal business.

  • In insights reporting, tell a clear and concise story using data, tailoring the report to each client so they understand the value of IBM Watson Advertising products and their specific campaign.

  • Partner closely with Sales and Product for product enhancements or campaign evolutions related to renewals (for example, enhancing The Weather Channel App's Flu Insights with Watson sponsorship for an advertising partner).

  • Ability to objectively assess your own strengths and weaknesses; Pursue training and development opportunities where appropriate; Strive to continuously build knowledge and skills, and share expertise with others.

  • Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develop alternative solutions; Works well in group problem solving situations.

  • Prioritize and plan work or project activities; Use time efficiently; Set goals and objectives; Organize or schedule other people and their tasks; Develop realistic action plans.

Required Technical and Professional Expertise

  • 6+ years experience in digital advertising

  • 4+ years working in an external client facing environment

  • Thorough understanding of Digital landscape, including the Programmatic ecosystem

  • Understanding of and appreciation for Advertiser and Agency relationships and related dynamics

  • Experience working with Microsoft Office Suite, particularly Excel and PowerPoint; experience with Google Workspace Suite also beneficial.

  • Demonstrated understanding on how to work cross-functionally and with a wide range of employees with different skill sets

  • Ability to aggregate and analyze internal and external campaign metrics to assess performance drivers, and identify insights and tell a compelling story to the client

  • Display Advertising and project management experience

  • Strong technical writing skills and ability to convey technical concepts in a way that is easy for clients, internal teams, and non-technical partners to understand

  • Strong client presentation skills

  • Excellent organizational, interpersonal and communication skills

  • Excellent command of the English language, spelling and grammar

  • Thorough understanding of standard media math

  • Able to manage multiple priorities concurrently and work effectively under pressure

  • Self-motivated and self-directed; able to work with minimum supervision

  • Driven to grow personally and professionally!

Preferred Technical and Professional Expertise


About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

This job requires you to be fully COVID-19 vaccinated prior to your start date, where legally permissible. Proof of vaccination status will be required. If you are unable to be vaccinated due to medical, pregnancy or religious reasons, we offer accommodations in accordance with applicable law.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:

*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.

*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.

*Well-being programs to support mental and physical health.

*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).

*Select educational reimbursement opportunities.

*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.

*Giving and volunteer programs to benefit charitable organizations and local communities.

*Discounts on retail products, services, and experiences.

This position is eligible for participation in an IBM sales incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.