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IBM Technical Support Professional: AMS in Mumbai, India


At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As a Devops Engineer you will join an exciting team, in an open landscaped, collaborative environment. Your responsibility includes:

  • Implement stack deployments follow best practices that result in secure and scalable platforms.

  • Monitor resource usage, set budgets, manage accounts and stay on top of new service developments from IBM Cloud and other Leading Cloud providers.

  • Ensure performance standards by configuring auto-scaling to meet business requirements.

  • Work closely with Strategy and DevOps teams to maintain test / staging / production environments to meet uptime, performance, cost and security goals.

  • Maintaining, updating and refining documentation.

Required Technical and Professional Expertise

  • 3+ years of experience with managing a Cloud Platform - AWS, Azure or Google Cloud

  • Experience with Cloud Infrastructure & Application monitoring tools (New Relic or similar).

  • Basic understanding of Access Control and least privilege principle.

  • Hands-on experience writing technical documentation, especially in relation to Cloud architecture.

  • Solid understanding of network configuration (DNS, VPN, IP Proxy, Firewall, DHCP).

  • Proven Fast learner and adaptable to new technologies and tools

  • Demonstrated experience defining and implementing a DevOps culture

  • Demonstrated experience working in an Agile Environment.

Preferred Technical and Professional Expertise

  • We believe in automating everything, and the expectation is to create automated/automatable solutions.

  • Caching is a key skill in the cloud, and you will exhibit exceptional skills with local and edge caching solutions

  • Ability to debug web-based solutions on both client and server sides would be a skill of the preferred candidate

  • Having hands on experience with designing and developing microservices is also preferred.

  • Ability to create solutions for an enterprise would be a skill that would be preferred.

  • Exposure or hands on experience with SOC2, PCI, and HIPPA compliance would be a plus.

  • Proven mathematical and statistical knowledge / written and verbal communication skills

  • Ability to do performance measurement and tuning.

  • Skill at creating reliable and highly available software.

  • Experience with vulnerability assessment and remediation.

  • Having developed solutions and/or managed them in Kubernetes.

  • Experience with monitoring and alerting.

  • Knowledge of IBM Cloud is a plus.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.