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IBM Service Delivery Specialist in Mumbai, India

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

As Middleware Administrator, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.

Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation, and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.

Role and Responsibilities

  • Installation, configuration and troubleshooting of all or atleast one of Websphere MQ, Webspehere Application Server, IBM App Connect Middleware (IIB)

  • Clustering and High availability management along with Virtualization solutions

  • Perform installation, implementation, customization, operation, recovery and performance tuning

  • Review Backup reports and Initiate actions on backup failure against specific documentation. Implement changes, perform security related tasks, identify and recommend improvements to existing processes and procedures

Required Technical and Professional Expertise

  • Minimum 2+ years in IBM Websphere MQ, IBM Websphere Application Server, IBM App Connect (IIB) install, configure, and upgrade of linux systems and servers

  • Demonstrable experience in Support, designing, troubleshooting of above technology

  • Ability to articulate best practices during implementation

  • Proven experience in risk-based systems running on UNIX / LINUX platforms along with OS clustering, partitioning and virtualization

  • Demonstrated experience in handling day-to-day Operation, Alert, Incident support, Migration and break-fix support

  • Willingness to work in nights shifts or support 24 x 7 Coverage as per the Business needs

Preferred Technical and Professional Expertise

  • This role will require you to be hands on technical.

  • This role will require you work both as individual contributor or in a team of experienced Application Server Administrators and support 24X7X365 operations, as the requirement may be.

  • As this is a client facing role, there will be interaction with the clients.

  • Installation, implementation, upgrading, performance, security, patching and monitoring of application servers like WebSphere Application Server, IBM HTTP server, IBM App Connect, Websphere MQ etc.

  • Administer, monitor, troubleshoot application server configuration and performance.

  • Configuration and troubleshooting of data sources, JMS etc.

  • Timely security patching and applying support fixes as required.

  • Configuring web server plugin and troubleshoot plugin/load balance related issues.

  • Knowledge about heap dump, thread dump.

  • Role management and User administration.

About Business UnitPlease be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM's portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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