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IBM Quality Assurance Professional: Application Services in Mumbai, India

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

  • Strategic Quality Planning: Understand client expectations on delivery performance, value delivery, quality, productivity etc and develops an account quality strategy and related plan in consultation with Account leadership team and aligned with account strategy

  • Process Management: Define account specific delivery processes and/or tailor org processes to meet account execution objectives

  • End to End Process Deployment: Consistent deployment of processes across accounts and drive compliance to standards, enables account on this aspect

  • Change management / Process transformation: Drive process transformation at account level and drive transformation towards innovation and continuous improvement

  • Risk Management: Identifies early warning and trouble projects and help projects to respond to risks on delivery aspects.

  • Enhance client Experience: Drives improvements in execution capability of the account and project level innovation and thereby enhance client satisfaction

  • Metrics, Analytics and Bench marking: Drives metrics dashboards on delivery performance, related analytics to facilitate decision making and provides industry and competition perspectives on delivery performance and quality aspects

  • Solution/Contracts: Provides inputs and participate in reviews

Required Technical and Professional Expertise

  • This role manages the execution of the CRM Quality Assurance steps, for fee-based, services proposals and their resultant projects within a business unit, in compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD).

  • As an independent reviewer for fee-based, services engagements, they assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in services solution design and delivery.

  • They provide advice and counsel to project managers, line managers, and executives regarding opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.

  • The employee Influences the functional strategy.

Preferred Technical and Professional Expertise

  • This role manages the execution of the CRM Quality Assurance steps, for fee-based, services proposals and their resultant projects within a business unit, in compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD).

  • As an independent reviewer for fee-based, services engagements, they assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in services solution design and delivery.

  • They provide advice and counsel to project managers, line managers, and executives regarding opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.

  • The employee Influences the functional strategy.

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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