IBM Jobs
Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
As a Deputy Group Manager, you will support the territories assigned to you & ensure conformance of quality standards as required to meet the business objectives. Role will require coordination with multiple client & IBM stakeholders, documentation & maintenance of SOP's, Root cause analysis / action plan framing & implementation to drive client satisfaction on overall operations processing. This is a Senior Position directly reporting to Head of Operations.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Responsibilities:
In Transition Phase:
Plan, monitor and manage the knowledge capture exercise with inputs from onshore team.
Support the knowledge cascade planning. Critical activities to plan and monitor include Training approach, Training material incl transaction samples , Training logistics , Core team and Progress reviews
Effective liaison with Client Regional Manager and onsite SME as applicable.
Report alerts , flags and/or need for support in a timely and comprehensive manner.
In Production/BAU Phase:
Perform SOP Change Need Analysis (CNA) on an ongoing basis with inputs from Team Leader , Trainer , Client Teams.
Solicit and capture SOP CNA on a regular basis through Operations committees, Continuous Improvement (CI) committees and Complex Transactions resolution.
Effective liaison with Client teams for the validation phase in line with targets assigned.
Overall responsibility of the quality and timeliness of delivery of Procedures & Reference Material.
Lead and manage a formal comprehensive review of all SOPs for reporting territories
Responsible for Key Performance Indicators (KPI) on Quality/ Customer Complaints and Financial loss (SLA) performance of reporting territories.
Initiate, respond and follow up on communication with the Client teams on operational matters pertaining to reporting territories.
Organize and lead performance reviews and action plans.
Ensure synergy with Operations support groups like WFM/Automation/Training and other territory managers to improve quality & efficiency of operations.
Perform Operational Controls as assigned by the client.
Lead Trainings for Staff including Team Leaders.
Organize TM Connects/ Meetings with the client & drive improvement in quality of operations.
Identify areas of continuous improvement/ productivity gains through a comprehensive review of the set up for reporting territories.
Identify & Drive automation projects.
Identify & Implementation of Tactical Tools to improve Quality of Operations.
Develop Continuous Improvement Progress Plan in consultation with the DPE , for reporting territories
Work closely with Transformation leads/ Operations manager(s) to understand the requirements and do project management.
We at IBM, always believe that it is extremely important to have the right person for the right job and you are a perfect fit to this strategy. We want people with the ability to learn; who are ready to put good ideas into action - We wish you great success in your career and encourage you to bring your best self to work with IBM.
Required Technical and Professional Expertise
Trade Finance Operations Expertise of minimum 13+ years with at least 1 active Industry certification from IFS (C.D.C.S/ C.S.D.G.)
Trade Finance Operations experience on Letter Of Credits/ Collections/Guarantees including documentation skills.
Data Analysis / Action Planning on Quality/Efficiency parameters.
Client partnership & Collaboration skills.
Business Communication / Presentation Skills
Preferred Technical and Professional Expertise
Experience with Transition experience on International Trade Finance operations will be an advantage.
Exposure to working in Automation / Transformation Projects will be an advantage.
CTFC certification from IFS will be an advantage.
Six Sigma Yellow / Green belt trained / certification will be an advantage.
About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
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