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IBM Business Transformation Consultant: Digital Change in Mumbai, India

Introduction

At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously innovates and leads the market.

Your Role and Responsibilities

As a Business Transformation Consultant, you will successfully manage one end to end change program independently and be a part of Business change management team for a technology/ non-technology related change project and been involved in two or more full cycles of Change Management work stream in a project.

Your Roles and Responsibilities

  • Ability to be a part of complex global change management engagements within the ERP implementation, process transformation, M&A / Strategic Outsourcing context

  • Align Case for Change and Change Management strategy to overall organizational/project goals

  • Apply Organization Change Management (OCM) framework, methodology and tools to create a change strategy to support adoption of the changes

  • Conduct organization impact analysis and enterprise redesign strategies emerging out of large-scale transformation/business model innovation/digital transformation/globalization initiatives and identify key stakeholders

  • Develop a Change Management Plan to drive faster adoption and higher utilization of process/system changes

  • Work with the Change Management Lead and Project Leads to ensure that change management activities are incorporated into the overall project plan

  • Support the design, development, delivery and management of all engagement activities, including communications

  • Demonstrate experience in using multiple digital communication channels to engage stakeholders and impacted users across geographies

  • Apply design thinking principles to create user centric design and enhance user experience

  • Ensure high quality and timely execution of communication plans and strategies by on-time design and development of quality communication collaterals - Mailers/ newsletters/ posters/ flyers etc.

  • Support training efforts by managing the development and deployment of training materials using effective training channels

  • Work with key stakeholders to establish and maintain the commitment necessary to address workforce transition challenges that might arise and implement change deliverables

  • Apply data analytics to create dashboard and derive actionable insights to drive change efforts and adoption

Required Technical and Professional Expertise

  • Minimum 6 to 12 years' work experience post MBA/ Master's degree

  • Emphasis on Human Resources, General Management, Organizational Behaviour with atleast 5 years of experience in leading, devising, implementing and evaluating complex organisational change programmes is desired.

  • Expertise in Stakeholder Engagement, Change Impact Assessment, Communication Planning and Execution, Change Measurement (Change Readiness/ Surveys, Business Readiness) etc.

  • Additional experience in Benefits Realization, Organization Design/ Culture and Change Diagnostics / Analytics areas would be beneficial.

  • Proficient in organization change management principles, methodologies and tools

  • Demonstrate structured thinking to problem solving

  • Ability to communicate effectively and influence others

  • Ability to collaborate and work with geographically spread multi-cultural / diverse teams

  • Demonstrate capability to perform task independently with thought leadership

Preferred Technical and Professional Expertise

  • Knowledge of Design Thinking Principles, Change Management models

  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

  • Intuitive individual with an ability to manage change and proven time management

  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

  • Up-to-date technical knowledge by attending educational workshops, reviewing publications

About Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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