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IBM UX Researcher in Mulhuddart, Ireland


We are looking for a talented user experience researcher to help our creative design team deliver great end-to-end customer experiences.

The team you'll be joining is part of the worldwide research and design organization for IBM Software - a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers in making informed and data-driven decisions about how to manage their business and services

Your Role and Responsibilities

As an experienced Senior User Expericne Researcher, you will be uncovering often unarticulated user needs and connecting those to business goals. You will define, prioritize, and execute a program of research using a range of qualitative and quantitative methodologies, and communicate actionable insights to stakeholders. Your insights will inform products used by customers across the world.

You will help drive best practices for research methods, leading by example, mentoring junior user researchers, and contributing to the creation of repeatable processes that enable a user research organization to grow and scale.

You will identify and connect with our target users, becoming their advocate through research, influencing our product design as to provide innovative solutions that best meet their needs.

You will collaborate effectively with product management, engineering, designers, and remote teams. You will demonstrate leadership, technical curiosity, and tenacity. You will be partnering with some of the leading technologists in the field, and will translate findings tailored for your audience, including senior and executive leaders.

Required Technical and Professional Expertise

  • Highly experienced with conducting user research throughout the entire product development lifecycle

  • Demonstrated success relating generative and evaluative research insights to core business goals

  • Experience triangulating customer insights from a combination of qualitative, quantitative user research studies and behavioral analytics

Preferred Technical and Professional Expertise

  • Experience with AI and/or cloud computing technology

  • Experience working with enterprise software (agile/continuous delivery desired)

  • Experience managing projects involving cross-functional teams

About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.