At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
Responsible for working hardware support requests such as hardware outages, hardware swaps, chassis swaps via the IMS ticketing system.
Responsible for scheduling and performing hardware maintenances for SoftLayer customers that involve upgrades, downgrades, support requests, etc.
Troubleshoot and resolve problems with basic network and operating system installations and configurations in relation to the SoftLayer ticketing system.
Remain a presence in datacenter, NOC, and Support chat. Responsible for responding to other support teams questions and hand-offs.
Outage \ UIP Response (Row \ Datacenter Level Outage) -
Responsible for responding to UIP related events around physical infrastructure. Coordinating with internal departments to resolve outage events around faulty links, optics, or failed Networking devices.
Outage events are performed under the supervision and guidance of Site Management.
May be directed to perform other duties consistent with training and skill levels required for this position.
Understand site utilization and provide assistance with Management on capacity.
Bilingual in English and French.
Required Technical and Professional Expertise
Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems; and
Able to communicate and to work with other technicians, departments, and customers in technical support situations.
Demonstrates and applies greater knowledge of the company’s product.
Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
Researches problems and recommends solutions.
Assists in the provision of on-job-training.
Preferred Technical and Professional Expertise
About Business Unit
Digitization is accelerating the ongoing evolution of business, and clouds - public, private, and hybrid - enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.