At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
As a Sr Delivery Partner Executive, you will support IBM’s consistent growth by bringing to the table your business development, sales, account management, and delivery skills.
This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.
They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.
They support the Client Partner Executive (CPE) in identifying growth opportunities and contract profitability.
They own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
Share information and assign work to link employees' work to IBM's strategy, market performance and local organization's goals.
Simplify complex goals and help individuals and teams to align priorities with IBM's strategic direction.
Assign individuals and collaborate with other leaders to allocate employee resources in a manner that best meets IBM, project/account, and individual development needs.
Accept accountability for business results including meeting client satisfaction, productivity, financial, and other business measurements.
Lead or participate in organization planning, providing leadership and support to ensure that business objectives are met.
Foster teamwork and inclusion across organizations, cultures and geographies and promote IBM's diversity and inclusive leadership and IBM Values.
Support activities and projects involving cross-functional teams which contribute to IBM success. Provide employees feedback to improve performance.
Establish clear performance expectations and hold people accountable for results. Recognize contributions by employees and teams.
Lead by example in all activities.
Lead in a manner that enhances IBM's climate and business results. Support change, encourage employees to innovate, evaluate suggestions, and remove obstacles to implementation. Assure employee equity and encourage employee growth and opportunity.
Advise and coach employees to help them develop their skills and capabilities to best meet their career desires and current or future business needs.
Execute processes for the normal operation of employee programs.
Analyze and interpret new situations. Resolve complex problems independently or through the management of others.
People Manager job role has considerable latitude in responsibilities to define and determine processes, priorities and resources following general business unit, country or regional directives.
This role requires Subject Matter Expertise (SME) in the following capabilities:
Leading large-scale agile project teams (about +/-200 team size) and relationship leader with the Public Sector Client
Understand Singapore Defense environment, running digital innovation, drive process re-engineering, change management and aware of cutting edge technology for the projects.
Coaching, mentoring and managing a diverse onsite and offshore team.
Work closely with all project/program managers in the portfolio to ensure projects are delivered on track and as per estimated budget.
Monitor risk management/mitigation plans and strategies to support the project managers and project teams as well as protect the company assets.
Candidate must be bilingual in English and French.
Required Technical and Professional Expertise
Project Management - schedule, budget/cost, construction, risk
Provide oversight, leadership and be accountable for the development and maintenance of the master project schedule.
Maintain clear communications with all stakeholders throughout project lifecycle
Responsible for overall projects and support P&L
Partner with business development and drive growth and future sales opportunities
Project Management qualification or proven track record
Solid confident verbal communication skills, with experience presenting to all levels of clients and co-workers
Candidates must be well-versed in user-centered design methods and techniques
Candidates must be well-versed in agile IT delivery methods
Must have been in a client-facing role and have project experience in working with teams on large scale, long-term projects
Excellent analytical and process-oriented skills
Excellent writing skills
Ability to gracefully handle multiple projects in a fast-paced environment
Preferred Technical and Professional Expertise
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.