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IBM Solution Architect – ServiceNow in Montreal, Canada


As an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project stakeholders.

Your Role and Responsibilities

IBM’s ServiceNow business is growing rapidly, and we are looking for a new leader to drive this growth. As a Solution Architect – ServiceNow, you will be responsible for architecting solutions our top national and international clients. You will provide thought leadership, review and advice on the solution and integration within ServiceNow modules, and 3 rd Party solutions, and build new methods and tools to be used across all our projects. You will work closely with our Canadian Practice Leadership team and help drive our talent and go to market strategies.

As a member of our larger IBM ServiceNow practice, you will be able work with the industries best, and further hone your expertise in ServiceNow, along our Digital Change, Digital Reinvention and Cognitive solutions.

Responsibilities for the ServiceNow Solution Architect

  • Analyze current technologies used within the target project and determine ways to improve the ServiceNow environment.

  • Document and monitor requirements needed to institute proposed updates

  • Work closely with Information Technology professionals within the target project to ensure hardware is available for projects and working properly

  • Propose and establish framework for necessary contributions from various stakeholders

  • Account for possible project challenges on constraints including, risks, time, resources and scope

  • Work closely with project management teams to successfully monitor progress of initiatives

  • Provide detailed specifications for proposed solutions

  • Define clear goals for all aspects of a project and manage their proper execution

Required Technical and Professional Expertise

  • Experience in multiple end-to-end ServiceNow implementations

  • Minimum of 5 years of experience in ServiceNow consulting

  • Proven track record of implementation success

  • Multiple ServiceNow certifications

  • Willingness and ability to travel up to 4 days a week

  • Master's degree in Computer Science or Software Engineering preferred

  • Current understanding of best practices regarding system security measures

  • Experience in software engineering and design architecture

Preferred Technical and Professional Expertise

  • Fluency in French and/or Spanish

  • Professional experience working with and analyzing computer hardware and software

  • Extensive knowledge and experience working with operating systems

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.