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IBM Storage Support Specialist in Mexico City, Mexico


The infrastructure running industries likes transportation, energy, insurance, banking or healthcare is quickly changing as the world's relationship with technology evolves. Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. Our Infrastructure Specialists are responsible for keeping up with these latest and greatest of these changes and using their expertise to deliver solutions that meet the needs of our customers and products.

Your Role and Responsibilities

Execute initial configuration parameter tasks on IBM Storewize, SVC, FlashSystems, DS8800 Series, XIV Gen 3 platforms.

Know and generate definition objects for hosts, mappings, pools, luns, mdisk, on the IBM Storewize, SVC, FlashSystems, DS8800 Series, XIV Gen 3 platforms.

Management of RAID levels, 1, 0, 5, 6 and DRAID6.

Determine problems due to service disruption, hardware failures and / or performance.

Implementation of security parameters in Storage platforms.

Know and implement global replication, copy of luns, and snapshots in Storage platforms

Know and implement data migration tasks between Storage platforms.

Execute tasks to recover space in Storage.

Know and execute commands from the cli and / or Gui tools on each platform.

Basic handling of SSH.

Know how to generate zones, alias in SAN SW Brocade / Qlogic / Cisco

Application of initial configuration parameters and best practices in SAN SW Brocada / Qlogic / CISCO

Application of security parameters in SAN SW SW Brocade / QLlogic / CISCO

Implement ISL / Trunking configurations in SAN SW Brocade / Qlogic / CISCO

Know the functionalities of the BNA / SANHeatlh tool

Generate Health reports and configuration with BNA / SANHealt

Determine current and supported firmware levels on Brocade / Qlogic / CISCO SAN SW

Generate capacity reports in SAN SW Brocade / Qlogic / CISCO - Available ports / Total / In licenses

Required Technical and Professional Expertise

IBM Storewize - 1 year of experience

Preferred Technical and Professional Expertise

Experience in similar role 1 year

Agile Metodology

To know Maximo tool

Work with tools like toxsock, Opentext, VPN's

To know IBM Spectrum Control (TPC).

Execute planning and firmware update tasks on Storage platforms. 6 months

Execute planning tasks and application of Firmware updates in SAN SW Brocade / Qlogic / CISCO. 6 months

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.

As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.

Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.

We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what's next.

Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBMWhat matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.